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Movistar’s Mobile Customer Decline: How Many Are Left After Three Years?

Movistar Peru files for Bankruptcy Restructuring Amidst Market Share Decline

Telefónica del Perú, the operator of Movistar in Peru, announced plans to file for Ordinary Bankruptcy procedure (PCO) with INDECOPI. This dramatic move follows years of mounting financial difficulties and a consistent decline in market share, culminating in a third consecutive year of customer losses.

The declaration comes after data released by the Private Investment Supervisory Agency in Telecommunications (Osiptel) revealed the state of Peru’s mobile market at the end of 2024. While the overall market saw growth, reaching 42.70 million lines—a 3.28% increase from december 2023—Movistar’s performance lagged considerably.

Osiptel’s report stated: “Bitel, Entel, and Claro increased their number of mobile lines, while Movistar recorded a decrease: of course it remains in the first place with 12.83 million mobile lines, which represents 30.05% of the market share, followed by Movistar with 11.35 million lines (26.57%), entel with 9.66 million (22.61%) and Bitel with 8.75 million (20.49%),”

The report detailed the contrasting fortunes of the major players.Bitel saw the most significant growth, a 12.39% increase,reaching 8.75 million lines. Entel experienced a more modest 3.94% growth, ending the year with 9.66 million lines.Claro maintained its leading position,growing by 2.75% to reach 12.83 million lines and a 30.05% market share. In stark contrast, Movistar suffered a 1.95% decline, losing 225,196 lines and ending the year with 11.35 million.

This continued decline marks a concerning trend for Movistar, highlighting the intensifying competition within the Peruvian mobile market. The company’s financial woes, as evidenced by the impending bankruptcy filing, underscore the gravity of the situation. Telefónica del Perú will seek creditor approval for a financial restructuring plan, a process that will determine the future of Movistar’s operations in Peru.

By contractual modality, an increase in the participation of the modality Contract (postpaid and control), which reached 44.70% of total reported lines, greater than the participation of 43.17%, registered in December 2023.Simultaneously occurring, the prepaid segment lines reached 55.30% of the mobile plant (23.62 million lines),

the smaller players in the market also experienced varied results. Flash peru, such as, saw a significant drop in customers, falling from 131,101 lines in 2023 to 40,875 by the end of 2024. Guinea Mobile also experienced a decline, losing lines from 66,567 to 62,908. Conversely, Dolphin Telecom and Dolphin Mobile saw increases, ending the year with 13,727 and 1,033 lines respectively. Mobile Sum saw a drastic reduction, from 134 lines to just 11, while Intermax acquired its first customer in 2024.

Osiptel’s data, based on reports from operating companies, provides a complete picture of the dynamic and competitive landscape of Peru’s mobile telecommunications sector. The contrasting performances of the major players, especially Movistar’s struggles, highlight the challenges and opportunities within this rapidly evolving market.

Title: Navigating Crisis: Insights on Movistar’s Bankruptcy Restructuring in Peru’s Competitive Mobile Market

Opening Statement:

What recent developments in Peru’s telecom industry signify the need for a looming restructuring plan for one of its giants, movistar? Let’s delve into the dynamics that led to this significant move by Telefónica del Perú amidst a rapidly changing landscape.


Q&A with Tech Industry Analyst, Dr. Gabriel Sanchez

Q1: What lies behind Telefónica del Perú’s decision to request a bankruptcy restructuring for Movistar amid an increasingly competitive market in Peru?

Dr. Sanchez: Telefónica del Perú’s move toward a bankruptcy restructuring with Movistar highlights a critical moment for a company grappling with deep-rooted financial challenges and a decreasing market share. As Peru’s largest mobile provider, Movistar has been outpaced due to a combination of market saturation, intensified competition, and strategic missteps. the bankruptcy restructuring signifies an acknowledgment of these challenges and provides a pathway to reorganizing debt, regaining financial stability, and reevaluating business strategies to better align with the market’s evolving needs.

Key Insights:

  • Financial Difficulties: A culmination of persistent financial struggles.
  • Market Saturation: The maturation of the Peruvian telecom industry limits growth opportunities.
  • strategic Missteps: Potentially outdated business models that failed to resonate with changing consumer demands.

Q2: Can you elaborate on the implications of Movistar’s declining market share for its competitors and the telecom sector in Peru?

Dr. Sanchez: Movistar’s declining market share reshapes the competitive landscape for all telecom providers in the region. As Movistar shifts its strategy and undergoes restructuring, other operators like Bitel, Entel, and Claro are vying for an expanded market presence. This comes at a time of increased subscriber growth and technological advancements benefiting agile competitors. Strategic moves, such as price adjustments, innovative service offerings, and improved customer experiences, become paramount for these competitors as they strive to capitalize on Movistar’s vulnerability.

Key Insights:

  • Consolidation Opportunities: Competitors may consolidate their market positions, offering alternatives to former Movistar subscribers.
  • consumer Benefits: Increased competition can lead to better pricing, service innovations, and improved customer service.

Q3: How does the recorded shift toward postpaid plans over prepaid reflect broader trends in the telecommunications industry?

Dr. Sanchez: The global shift from prepaid to postpaid plans underscores a fundamental shift in consumer preferences and telecom provider strategies. This trend highlights consumers’ growing willingness to engage in longer-term contractual commitments, often in exchange for more thorough service offerings and data packages at competitive rates. Telecom companies are capitalizing on this by developing loyalty programs, bundling services, and improving the overall value proposition for postpaid customers. For Movistar, understanding and adapting to this trend is crucial for regaining market share and achieving financial turnarounds.

Key Insights:

  • Loyalty and Value: Postpaid plans foster customer loyalty through added value and benefits.
  • Financial Predictability: For providers, postpaid subscriptions offer more predictable revenue streams.

Q4: What lessons can other telecom giants globally extract from Movistar’s current predicament in Peru?

Dr. Sanchez: Movistar’s situation serves as a cautionary tale for telecom giants worldwide, highlighting the importance of agility, innovation, and consumer alignment. In dynamic industry landscapes, companies must continuously evolve to meet shifting customer preferences and leverage technological advancements. Strategic flexibility, investment in next-generation technologies (like 5G), and tailored service offerings based on consumer insights are pivotal for staying competitive. Additionally, proactive financial management and diversified service portfolios can mitigate the risk of similar financial distress.

Key Insights:

  • Agility and Adaptation: The need to adapt swiftly to market changes.
  • Technological Investment: Importance of investing in new technologies to remain competitive.
  • Consumer-Centric Approach: Tailoring offerings to meet consumer demands is crucial.

Final Thoughts:

The unfolding of Movistar’s bankruptcy restructuring reveals much about market dynamics not only in peru but globally. As the industry navigates a sea of change, insights from this situation underline the value of resilience, foresight, and consumer engagement. We encourage our readers to share their views on how telecom providers can aptly balance innovation and market challenges. Join the conversation on our comments section or social media to discuss how movements like these impact our digital future.


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