Morocco – Consulate General Düsseldorf launches survey on its own services. Maghreb-Post

The Consulate General in Düsseldorf is calling on Moroccans on Facebook to give their opinion on the services provided.

Düsseldorf – The Moroccan Consulate General in Düsseldorf has published an appeal on its own Facebook page, asking all Moroccans to answer a few questions about the perceived work of the diplomatic mission.

The post states, among other things:

“As part of a measure to optimize the consular service, we hereby call for participation in a survey which deals with the perception and status of the implementation of consular tasks.

The opinion of the participants is of essential importance for this study.

We ask you to share our social media page and this survey with your partners, friends, family and network.

Opinions should be given in the comments.

When collecting opinions or feedback from Moroccans and other nationals, it is pointed out that the comment function on Facebook should be used. The consulate seems to be interested in expressions of opinion or evaluations in various areas. The post goes on to say:

“We ask that you share your opinions and experiences in the comments. You also have the option of expressing your opinion by email.

If you have any questions, please email [email protected].

The individual points are explained below.

In the following, the reception at the entrance and the treatment of the participants are examined.

2. Service at the counter
3. Service office: Passport and CIN
4. Legalization Service Office
5. Service office family register
6. Social Services Service Office
7. Service office “Visa issuance”
   is responsible for processing visa applications for foreign customers.

8. Secretariat is an administrative unit responsible for supporting and coordinating activities and processes within an organization or institution.

9. Service Office of the Secret Service
10. Telephone availability
11. Location and premises
12. Opening hours
13. Security“

Anyone who would like to take part in the campaign can do so on Facebook under the link do. The post is dated September 1, 2024.

So if you have always wanted to give feedback to the employees, now is your chance. Let’s hope that the comments are factual. It was not stated when the survey will run until.

Notice: Neither the Moroccan consulate in Düsseldorf, nor the embassy in Berlin nor any other official government institution has contacted MAGHREB-POST, asked to draw attention to the survey or made other requests to support them in their action.