More than 300 Mercedes-Benz vehicles are recalled due to possible faults in the transmission control unit software

Indecopi received the consumer alert regarding the recall of 319 Mercedes-Benz vehicles, models GLE 450 4MATIC, manufactured between 2018 and 2022, and GLS 450 4MATIC, manufactured between 2019 and 2023.

This measure is announced due to the possibility that the software of the transmission control unit of said vehicles does not comply with the corresponding technical specifications. According to the supplier, if during a moderate braking process the change from 7th to 6th gear is not completed correctly, and other specific conditions are met, the engine could shut down, thus increasing the risk of suffering an accident. .

Faced with this risk, Diveimport SA, a company that imports and markets Mercedes-Benz brand vehicles nationwide, made the telephone number (01) 712-2000 available to affected consumers so that they can make inquiries or coordinate their appointment. attention for software update.

It is worth mentioning that the Dangerous Products and Services Alert System was created with the purpose of Indecopi, in its role as National Consumer Protection Authority, to warn citizens about products or services marketed in the national market that could put them at risk, and report on the actions that have been adopted by suppliers and competent public entities.