“Tesla drivers often have to deal with all kinds of defects and hardly know how to reach the manufacturer for repair appointments,” said Sieger Suurbier, secretary of the Stichting Tesla Claim. According to him, the complaints about the cars From drive shafts that break, doors that won’t open and cars that brake abruptly on the highway due to the Autopilot function.
Tesla drivers also complain about creaking noises and vibrations, water leaks, peeling paint and a disappointing range.
Tesla is difficult to reach
When the customer reports to Tesla with a defect, the company is hardly accessible. Suurbier: “Customers can only register by app and often have to wait a month for an appointment. Necessary repairs are then not carried out or charged to the customer while they are under warranty”.
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Claim for damages
The foundation negotiated with Tesla about compensation per car, but the talks came to nothing. As a result, the foundation now wants to go to court. It is not yet known how much compensation, if any, that the foundation will demand.
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