According to the foundation, Tesla falsely claims to be a service-oriented brand, which supplies cars that are virtually maintenance-free. “Tesla drivers, however, often have to deal with all kinds of defects and can hardly reach the manufacturer for repair appointments,” said Sieger Suurbier, secretary of the foundation.
According to him, the complaints about the cars vary, from drive shafts that break, doors that won’t open, and cars that brake abruptly on the highway due to the autopilot. Tesla drivers also complain about creaking noises and vibrations, water leaks, peeling paint and a disappointing range.
According to Suurbier, the most complaints about the service that Tesla offers after reporting defects. “Customers can only register by app and often have to wait a month for an appointment. Necessary repairs are then not carried out or charged to the customer while they are under warranty. ”
It is not yet known how much compensation, if any, that the foundation will demand.
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