Posting date: January 1, 2024
Thank you for using our services.
Due to the earthquake that occurred off the coast of Ishikawa Prefecture, our mobile phone services are either unavailable or difficult to use for some customers.
We deeply apologize for the inconvenience caused to our customers.
1.date and time
Continuing from around 4:10pm on Monday, January 1, 2024
2.Affected area
Some of the following areas are affected.
Ishikawa Prefecture Nanao City, Wajima City, Suzu City, Hakui District Shiga Town, Hoju District (Anamizu Town, Noto Town)
Itoigawa City, Niigata Prefecture
3.Targeted services and impact
・Mobile phone service (Softbank, Ymobile, LINEMO)
・MVNO using Softbank line
There are situations where some customers are unable to use the above call services (voice calls, data communications, SMS) or are having difficulty using them.
*Emergency calls may not be available or may be difficult to use depending on the customer.
4.reason
Power outage due to earthquake, etc.
5.Information for customers
・For voice calls such as emergency calls, please use landline telephones, public telephones, or mobile phones operated by other carriers.
・If you are looking for a place to install a public telephone in a disaster-stricken area, please be aware of the safety of your surroundings.
・If you are a SoftBank customer and are using the “secondary line service,” please switch your line.
What is the communication status of “Sub line service”? KDDI homepagePlease refer to the. Click here for the setting method.
・Please use data communication in a Wi-Fi environment such as your home Wi-Fi or public free Wi-Fi.
■You can use the disaster message board. Please use this to confirm safety information.
6.inquiry
■Customer inquiries contact information
<“Softbank” mobile phone>
From mobile phone: 157 Toll free: 0800-919-0157
(Reception hours: 10am to 7pm)
<“Ymobile” mobile phone>
From mobile phone: 151 From other than mobile phone: 0570-039-151 (charges apply)
(Reception hours: 10am to 7pm)
<“LINEMO” mobile phone>
customer support(chat)
(Reception hours: 9:00 a.m. to 8:00 p.m.)
that’s all
2024-01-01 08:48:45
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