Ministry of Finance launches “digital council” to cut red tape Al Khaleej Newspaper

Younis Haji Al-Khoury: Building a true partnership with customers

Abu Dhabi: “The Gulf”
The Ministry of Finance announced the launch of the “Digital Consultation” initiative, to share the ideas and opinions of customers in order to increase the levels of efficiency, quality and flexibility of the Ministry’s services and to simplify and reduce procedures, through the UAE government’s electronic portal, by continuing its efforts to implement the “Zero Government Bureaucracy” program launched by the UAE government to facilitate customer experience by promoting an environment that promotes business and attract minds and talents.
The Ministry called on customers of all types to participate in the design and development of its services, as the initiative aims to encourage customers to participate in the decision-making process, to accept ideas innovate to improve government procedures, and honor the best.
Measuring the pulse of customers
Younis Haji Al Khouri, Undersecretary of the Ministry of Finance, said: “The initiative (Digital Council) embodies the commitment of the Ministry to measure the pulse of customers and provide an opportunity to provide feedback on their experience while ‘ as they do their business. we strive to build a true partnership with clients to achieve the UAE’s vision of being a leading country in providing digital government services through the implementation of the program’s objectives for the bureaucracy government to produce, which represents a translation of the national indicators in the “We Are Emirates vision 2031” and a qualitative contribution to achieving the axes and goals of the “UAE Centennial 2071.”
Al-Khoury explained that all proposals presented under this initiative will be subject to investigation and evaluation, and that the best ideas will be adopted as the basis for developing a comprehensive action plan to eliminate the bureaucracy that weaves a -with the customer advice campaign launched by the Ministry in April last year, to gain a more detailed knowledge of the experience of those who deal with the Ministry while doing their business, emphasizing that the participation of customers in such initiatives will help to achieve good results. impact will be felt in all members of society and achieve a more sustainable future with flexible and efficient services.
Quiz topics
The “Zeroing the Bureaucracy” questionnaire includes three axes, including an assessment of customers’ experience with the current procedures for the services of the Ministry of Finance and the services received by the customer more complex and in need of development, as well as ideas and suggestions that could be a qualitative addition to support the objectives of the process to bring out the bureaucracy of the Ministry .