With the aim of streamlining the service to Emcali users, “Mile”, the virtual assistant, arrives through the Facebook page of Emcali and a WhatsApp phone number, will attend requests.
With the aim of speeding up the attention to Emcali users, “Mile” arrives, the virtual assistant who, through the Facebook page @EMCALIoficial and a WhatsApp phone number, attends to requests such as checking your invoice balance, making payment by PSE, location of service centers, information on procedures and services and frequently asked questions and answers.
The commercial manager Luis Fernando Cárdenas specified that this option speeds up user service, reducing face-to-face and telephone attention. “Only by writing to this whatsapp number +57 2 5240177 or by entering the Facebook page @EMCALIoficial, the user will have the opportunity to know the requirements to carry out procedures, consult and pay their invoices or know what is required to file a petition, complaint or resource, all in real time ”.
The official added that the idea is that users follow the information that is given step by step as the service resource is used; Following the directions, your concerns are resolved. “The person must have the contract number at hand and be clear about the type of query they want to make.”
Emcali recalled that, to make things easier, there is the digital invoice, in which everyone can register to receive it in their mail and make payments and inquiries with a single click.
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