The American software and technology empire Microsoft Corp. is cooperating with the “Be My Eyes” application company to help the blind and visually impaired, to facilitate these users’ access to the company’s customer service.
Be My Eyes was founded in 2015 and developed its application that connects the visually impaired with sighted volunteers who can help them perform tasks that may be impossible for them to do without assistance.
The startup also developed another artificial intelligence tool called “BMyAI,” which uses the language model of OpenAI’s ChatGPT4 generative artificial intelligence platform, with the aim of generating a description of any photo a person takes, whether the photo is of someone’s poster. Products or for a product in a store.
Microsoft, which owns OpenAI, will integrate BMyAI technology into the “Microsoft Disability Answer Desk” tool, which handles customer service communications, according to BMyEye in its statement.
The collaboration between Microsoft and My Eyes will allow blind or visually impaired users of Microsoft products to deal with hardware problems and perform tasks such as installing a new version of the Windows operating system or describing PowerPoint presentations without human assistance.
At a startup developer conference earlier this month, Sam Altman praised BMA Eyes’ use of the GPT4 chat platform as an example of how OpenAI’s language model can use images as input and produce natural text to express them.
