Microsoft introduces Dynamics 365 Copilot: the assistant for CRM and ERP

AI at work

Nearly nine in 10 employees plan to use artificial intelligence to reduce repetitive tasks at work, according to Microsoft’s latest business trends survey. With Dynamics 365 Copilot, organizations can empower their workforce with AI tools designed specifically for sales, service, marketing, operations, and supply chain roles. These AI capabilities allow them to focus on more responsible tasks and free up time from the simpler ones.

Customer relationship management (CRM) and enterprise resource planning (ERP) systems have long been sources of essential business and customer data. However, they often need to spend time doing repetitive tasks like manual data entry, content generation, and note-taking. Dynamics 365 Copilot leverages the latest advances in generative AI to automate these tedious tasks and unleash the creativity of your workforce. Dynamics 365 Copilot empowers professionals to accelerate innovation and improve business results across all lines of business.

Generative AI is transforming enterprise applications

Users increasingly expect their CRM and ERP applications to include experiences powered by this technology. Dynamics 365 Copilot brings the latest AI developments to all business sectors, improving employee satisfaction, customer satisfaction, and efficiency operative. similarlyMicrosoft is dedicated to delivering Responsible AI by Design.
This announcement is part of the latest enhancements to AI in Microsoft 365, Dynamics 365, and the Power Platform: Next-generation AI capabilities have been added to Microsoft Teams, the collaboration platform with more than 280 million monthly active users, in Viva. Sales, which helps sellers by adding a sales assistant to their Microsoft 365 workflow, and in Power Apps, which enables citizen developers to write code using natural language.