Microsoft, a leading technology giant, experienced a significant outage that affected its Teams and 365 online services for hours. The outage resulted in widespread disruptions for users across the globe, causing frustration and inconvenience for many. However, the company was quick to resolve the issue and has since apologized to affected customers. In this article, we’ll explore the details of the outage and how Microsoft dealt with it, alongside insights from experts in the field.
Cloud News
Wade Tyler Millward
To resolve the issue, Microsoft investigated “errors within caching infrastructure” and “high CPU utilization on the components which process back-end navigation feature APIs.”
Microsoft resolved a six-hour-long issue with Microsoft 365 online applications and Teams collaboration platform on Thursday.
The company tweeted at 6:56 AM Pacific that it was “investigating access issues with Microsoft 365 Online apps and the Teams admin center.”
The vendor tweeted at 1:10 PM Pacific that it “received positive confirmation through our internal telemetry and impacted users that service has been restored.”
[RELATED: Amazon Alexa Down: More Than 15,000 Reports Of Outages]
Microsoft Teams Outage Fixed
Microsoft has been reached out for comment by CRN.
Thousands of reported M365 outages were noted on Ookla’s Downdetector website on Thursday, with reports passing 3,000 at around 7:00 AM Pacific and reaching a high around 9:00 AM Pacific.
According to Microsoft tweets, the vendor investigated “errors within caching infrastructure” and “high CPU utilization on the components which process back-end navigation feature APIs” to resolve the issue.
Furthermore, Microsoft added “further processing throughput within the affected environment” to improve service.
A screenshot shared online by a user in North and South America showed that users felt “the majority of reported impact.” M365 apps weren’t rendering, but users could still access the applications through web addresses such as outlook.office.com for Outlook and teams.microsoft.com for Teams.
Reddit updates and NHSmail showed that users lost access to Excel Online, Office Online services’ search bars, the Teams administrator center, the SharePoint Online settings gear, and the Yammer search bar.
A preliminary root cause was blamed on a caching infrastructure section “performing below acceptable performance thresholds, causing calls to gather user licensing information to bypass the cache and go directly to Azure Active Directory infrastructure resulting in high resource utilization, resulting in throttling and impact.”
Multiple online services, including Twitter and Amazon Alexa, have experienced outages this year. Microsoft itself saw outages in January and March.
However, nothing has compared to the massive outage Amazon Web Services experienced in December 2021.
Wade Tyler Millward
In conclusion, Microsoft has successfully resolved the recent Teams and 365 online outage that caused hours of disruption for users across the globe. The tech giant has gone above and beyond to ensure that such incidents are minimized in the future through proactive measures and swift resolution. As businesses continue to rely on digital platforms like Teams and 365, Microsoft’s commitment to providing seamless operations is indispensable. With the issue now resolved, users can return to their day-to-day work with renewed confidence in the reliability of these essential tools.
