MG raises the level of after-sales service, delivers spare parts urgently within 24 hours, and introduces the TRACK & TRACE system to know every status of the spare parts from origin to destination in real time.
SAIC Motor-CP Co., Ltd. and MG Sales (Thailand) Co., Ltd., manufacturers and distributors of MG cars in Thailand, continue to upgrade after-sales service by bringing technology into the spare parts management process with the goal of “Thanjai. Time to use” with urgent spare parts delivery service and spare parts distribution to service centers nationwide in no more than 3 working days*, along with the TRACK & TRACE system that can check the status and track spare parts from warehouse to service centers. in real time Increase the accuracy of appointments. and deliver ready-to-use cars to customers with speed It is also ready to take care of customers of all MG cars sold in Thailand. by expanding the area of the second spare parts warehouse in the Bangna-Trad area to increase storage space for more than 1,000,000 pieces, more than 20,000 items
MG reflects its determination to take care of its customers. Bring technology to strengthen the management of storage until the delivery of spare parts and automotive parts to service centers as soon as possible. Latest MG has launched the system. TRACK & TRACE This is one of the technologies under the Warehouse Management System or WMS system that is often used in the world’s leading logistics business. At present, MG service centers can track status, inspect and calculate the delivery time of spare parts from the warehouse to the service center. in real time This will help make appointments to deliver cars to customers more accurate. and can track spare parts in every step Moreover, nationwide parts delivery can be done within 3 working days* and parts delivery service within 24 hours for urgent cases. Resulting in car maintenance to return to a ready-to-use condition faster as well
Mr. Pongsak Lertrudee Watthanawong Deputy Managing Director, MG Sales (Thailand) Co., Ltd. Said, “As a result of the COVID-19 epidemic situation in the past 2-3 years, there has been a problem of spare parts shortage. Increasing the spare parts warehouse area (MG’s Part Distribution Centre) is therefore one of the development plans From the beginning that there was only one place in Chonburi on an area of 10,000 square meters, the second spare parts depot was expanded in Bangna-Trad area over 15,000 square meters, including the two locations over 25,000 square meters to increase the storage potential of M car parts. G enough covers all models sold in Thailand and shortens the waiting time for spare parts. TRACK & TRACE It will be another helper that allows dealers to track spare parts. repair plan and deliver ready-to-use vehicles to customers faster The goal is to deliver maximum satisfaction to customers in the long run.”
*Remark: Period of delivery of spare parts throughout the country except the 3 provinces in the southern border region.
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