1- THE ASSIGNMENT SERVICE
Main mission of the service: the metropolitan user relations department, located within the strategy, innovation and citizen relations department, organizes and guarantees, for all the skills of the Metropolis, reception, good information and processing requests from residents, local stakeholders and partners of the Metropolis. It supports a culture of hospitality and quality of user service in conjunction with the municipalities, in order to streamline the user journey in the area. It processes multi-channel inputs and outputs: mail, digital, telephone and physical, with an approach of inclusion of all audiences. He works transversally with all the services and departments of the Metropolis.
The service is made up of two units: the mail unit and the reception information and user orientation unit which manages 3 standards.
Composition du service : 17 agents
Name / position of direct supervisor: Hélène CLOT – director of strategy, innovation and civic relations
2- PURPOSES OF THE POSITION
The “metropolitan user relations” service manager deploys the metropolitan reception strategy and, to do this, organizes the service, with a view to optimizing resources and continuously strengthening the quality of the metropolitan relationship to users. It acts in conjunction with the various services and departments of the Metropolis and with the municipalities, in order to facilitate the user journey on the metropolitan territory.
Consult the full details of the offer on the page or by clicking on the “Apply on the employer site” button.
2024-01-11 06:33:21
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