Jakarta, CNBC Indonesia – The case of breach of customer funds from PT Bank Maybank Indonesia Tbk (BNII) belonging to athletes e-sports Winda Lunardi and her mother, Floleta, worth Rp. 22 billion, which were reported in early November, have become a hotly discussed issue.
It is considered that this problem must be resolved immediately so that it does not become a bad precedent for the financial services industry.
Honorary Founding Chairman Indonesia Marketing Association (IMA) Hermawan Kartajaya alluded to the problem of the disappearance of quite large customer funds worth IDR 22 billion will affect public confidence in the financial institution.
“Now there is another big event, [pembobolan dana] The Rp 22 billion, indeed is still in the realm of law, I don’t know whose fault it is. But in the end it will be revealed, the brand will experience a very big test, “said Hermawan, in the IMA Chapter Webinar Series: Consumer Protection in the Financial Sector in the Digital Age, Tuesday (17/11/2020).
On the same occasion, the Financial Services Authority (OJK) also emphasized the importance of consumer protection in the financial sector. This is crucial in the midst of the digitalization trend.
OJK also ensures that it continues to be committed to providing equal protection to all related parties such as actors in the financial services sector and fund providers or investors.
On the other hand, OJK’s supervision of the industry is regulated through strict regulations.
“Consumer protection in the digital era is very important and crucial. Without good protection, trust will decline and disrupt financial system stability,” he said Member of the OJK Board of Commissioners for Consumer Education and Protection, Tirta Segara, in the forum.
Meanwhile, Secretary of the Association of State-Owned Banks (Himbara) Ahmad Solichin Lutfiyanto, said cases of burglary of customer funds in the banking industry must be viewed from the side of the bank and also the customer.
The bank, in the case of Maybank, must replace the lost customer funds, so that the customer as a consumer is protected.
On the other hand, law enforcement efforts and assistance from regulators must support these efforts to the full.
“If it is a portion of the bank, then the bank will not run away from responsibility, regardless of value, the bank must replace it. But the key is to see that there are sides of the bank, customers, stakeholders. [pemangku kepentingan], law enforcement officers, “he said.
Previously, Maybank Indonesia spokesman Tommy Hersyaputera said that the company is currently exploring several procedural options related to the process of replacing affected customer funds, one of which is through mediation efforts supported by the Consumer Protection Department, OJK.
“We need to say that we have never planned to postpone the replacement of funds from affected customers. However, there are several things that need to go through a thorough investigation process,” said Tommy when contacted by CNBC Indonesia, Monday (16/11/2020).
This case started when an athlete e-sports Elevator “Earl” Lunardi report to the Criminal Investigation Agency (Criminal Investigation Unit) Polri regarding his and his mother’s savings, Flolette, worth IDR 20 billion that disappeared. The amount of funds was then stated by Maybank’s attorney, Hotman Paris, namely Rp. 22 billion.
Director of Special Economic Crimes Criminal Investigation Unit Police, Brigadier General Helmets Santika stated saying the matter entered into the investigation process.
It also allowed, the police have set the suspect in the name of A branch head Cipulir Maybank as a suspect who is currently being temporarily detained by investigators at the Detention Center for the State Prosecutor’s Office Tangerang.
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