Imagine that you go into the online bank and discover that you have suddenly become almost NOK 930 million richer. That was the case for Malaysian Hafidzah Abdullah.
The Malaysian bank Maybank put over millions in a random account. Photo: EDGAR SU / ReutersPublished: Published:
Less than 20 minutes ago
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The only problem was that the money wasn’t hers.
– I appreciate that you make my banking experience memorable, but I think this error took it a little too far, she writes in a post addressed to the bank on LinkedIn.
Abdullah is a customer of Malaysia’s largest bank, Maybank. They now say that the problems have been solved.
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– Took forever
The Malaysian woman wrote in the post that it is not the first time she has experienced problems with her account.
However, she has never experienced suddenly having 404,040,404.04 Malaysian Ringgit in her account. This corresponds to almost NOK 928,855,895 at today’s exchange rate.
In Malaysia has an average household an income of around NOK 230,000 a year.
– You would think I had won the lottery, right?, she wrote.
When she discovered the error, her account was blocked without warning. This led to further problems for her.
– To unlock it, I had to visit the nearest Maybank branch. The person there had to call customer service to unlock it – which took forever, and this is not my fault, she writes.
– They say you can’t buy happiness, but Maybank knows how to buy frustration.
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– A comedy of errors
To the extent that it is possible to go viral on LinkedIn, Abdullah’s post went viral.
So many people caught on that the bank’s head of customer service, Shaikh Munir Ahmad, signed up in the comments section.
He said he had spoken to Abdullah, and helped her gain access to the account again, writes the Bloomberg news agency.
A spokesperson for the bank is said to have also said that there was nothing wrong with the bank’s systems and that the account was not blocked forever, the agency writes.
But Abdullah herself says the mistake led to a lot of trouble and she is not at all impressed by the bank’s efforts.
– Three days of Maybank errors during the salary payment period is like a comedy of errors that no one finds funny, she wrote in the post.
2023-12-02 12:33:15
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