Bad day for the Italian users of the English virtual mobile phone company LycaMobile. The site DownDetector, which collects reports for malfunctions or inefficiencies related to websites, applications and internet operators, notes that the down would have started around 9 am on Tuesday 13 July, progressively worsening around lunchtime and continuing throughout the day .
The line was off for all users in Italy, from North to South. Most of the reports came from the big cities, where the mobile operator has more customers.
LycaMobile has in fact become an important name in the Italian market also thanks to the large number of foreign users who already knew the brand and the good offers for making calls abroad.
LycaMobile down throughout Italy: internet, calls and sms do not work
Those who use LycaMobile services complain of not being able to do or receive calls, to send messages or connect to internet. Many would have tried to get in touch with the assistance service, but without being able to speak directly with an operator. No one arrived from the telephone company communication official.
LycaMobile down throughout Italy: assistance numbers and email address
The customer service is available to customers and interested persons only from Monday to Saturday from 9 to 18. The freephone number from the LycaMobile network is 40322. It is possible to call him from other lines and from abroad 06 452 123 22.
The assistance can also be contacted via the e-mail address [email protected] or from the contact form on the website of the company.
For LycaMobile customers it is also possible to use the application of Lyca Selfcare, which works as a virtual assistant and performs self-diagnosis and tests network speed. From the executive you can also see your consumption and the thresholds of your offer and consult your tariff plan.
However, it must be emphasized that the application functions are limited in the event of a total downtime of the data network or malfunction of the sim card due to problems with the telephone company, that is what has been happening to LycaMobile customers since the early hours of the morning of 13 July and for which no solutions seem to have been found.
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