Painful moment in a London train station: because the lift was defective, wheelchair user Jennie Berry had no choice but to crawl up the long stairs herself. She did not have to count on the cooperation of the staff, on the contrary… When the physical effort was just over, two employees announced that the technical problem had been repaired and that they could “now use the lift”. They couldn’t suppress a laugh at that. “Their reaction annoys me the most,” says the 29-year-old woman.
Berry was stranded on Thursday evening in Dalston Junction, a railway station of the London Overground (comparable to the S-line, the suburban trains of the NMBS; ed.). Since her hotel was nearby, she opted for the hard pain. So on your backside and hoist yourself up step by step.
Only when Berry was three steps from the top did two employees in orange vests appear. “They asked if I didn’t know that the elevator had not been working for a month. I replied that I didn’t live in the area and that I don’t keep track of which lifts in London are working or not. There was also no warning sign.”
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“You hear them giggling”
The 29-year-old woman had been working up a sweat for fifteen minutes at that point. “And then the technician suddenly reports that the elevator is working again. The duo apparently found that hilarious, you can clearly hear them giggling in the video.”
For Berry, the incident was clearly too much. “People with disabilities encounter these types of scenes all the time. I could still manage myself, but many people are not able to do this. However, what annoys me most is the way I was treated.”
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Reproach
Berry received many expressions of support, but here and there there was also a reproach. She had her entire calvary procession filmed, couldn’t that person just help her? “This is the only way to prosecute this type of malpractice. By the way, it was a female colleague, she doesn’t have the strength to drag me up those stairs,” was the clear response.
Berry was left with a neurological condition following an accident in December 2017. Since then she has been paralyzed from the waist down. She often describes the obstacles that cross her path on social media.
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2024-02-11 07:54:25
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