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These are self-checks. Lidl tested this four years ago, but the pilot project showed that better technology was needed to make it successful.
Now Lidl is going to make a new effort, starting in three supermarkets, located in Couillet, Hamme-Mille and Lokeren. It is planned to roll out the system to other stores in the chain in the coming years.
“In this way we aim for a fast and best shopping experience. A survey of customers shows that they want to shop quickly and efficiently, so they like to scan themselves to save time,” he says.
Shorter waiting times
“By introducing self-checkout points, we can shorten waiting times and increase the convenience of shopping,” said Isabelle Colbrandt, spokeswoman for Lidl Belgium. “A colleague will always be present at the self-checkouts to assist customers and ensure a smooth shopping experience.”
Pay in cash
“In addition to the self-checkouts, the traditional cash registers will still be there, where customers can still pay with cash.”
2024-11-19 14:48:00
#Lidl #introduces #major #stores #Customers
What challenges did Lidl face during the initial pilot project of self-checkout systems, and how have they been addressed to ensure success in future implementations?
Guest 1: Hi there! To start off, could you tell me more about Lidl’s decision to implement self-checkout systems in their supermarkets? What challenges did they face during the pilot project four years ago and how have they addressed these concerns to ensure the success of this initiative?
Guest 2: Absolutely! Isabelle, could you share with us the specific technological improvements that have been made since the last pilot project and how these changes are expected to improve the customer experience this time around?
Guest 1: That’s interesting. We know that customers appreciate the convenience of self-checkout. Based on your survey, can you provide more insights into what factors contribute to a fast and efficient shopping experience for Lidl customers?
Guest 2: Sure, Lidl’s commitment to providing a seamless shopping experience is evident with this initiative. But what about customers who prefer to pay in cash? Can you tell us more about the measures that Lidl is taking to address this and ensure that traditional cash registers remain an option?
Guest 1: That’s a great point. Speaking of payment options, what are the benefits and drawbacks of introducing self-checkout systems in major supermarkets? How do these systems compare to traditional cash registers and what measures are being taken to ensure their security and reliability?
Guest 2: As Lidl continues to roll out this new system, we know it will be a significant investment. Could you provide us with some details on the financial implications of implementing self-checkout systems and how it might affect their overall business strategy?
Guest 1: Well, it seems like Lidl is really focusing on providing efficient customer service. Can you tell us more about how these self-checkout systems will impact the role of staff members in the store? Are there any plans for retraining or redistributing roles?
Guest 2: To wrap up, what are some of the long-term goals for this initiative? Do you foresee self-checkout systems becoming the standard in all Lidl stores, or are there potential challenges that could arise down the line? And what message do you have for customers who may be hesitant about using these new systems?
