After two days of silence and declarations of circumstance (even rectified), an official note finally arrives from ItaliaOnLine on the issue of Libero’s and Virgilio’s mail, which have been inaccessible for the past two days.
From memory it seems to us, and we are probably not mistaken, that in Italy not such a thing has never happenedor that an IT service provider that serves a pool of a few million people, it seems that there are 9 million who have an active mailbox, could create discomfort for its customers for so long without arriving at a solution.
In these two days the provider did nothing but promise a quick solution, but the hours passed without any apparent improvement.
At the time of writing, Libero Mail and Virgilio are still down there, inaccessible, and the only piece added to this puzzle of mystery is the press release that ItaliaOnLine issued with an absurd delay. Statement signed by Diego Rizzi, Chief Technology Officer of Italiaonline.
Our words go primarily to the users of Libero Mail and Virgilio Mail, who have opened their e-mail boxes with us: we are aware of the inconvenience caused and the disservice. We have been working tirelessly for several hours now to solve an unexpected and unforeseen infrastructural problem that did not depend on Italiaonline’s developed systems.
We can reassure, as already written on our digital portals and touchpoints, that our users have been in this emergency situation, and will always continue to be, our priority. The current situation is not dependent on external cyber attacks.
As we have had the opportunity to communicate to our users in these hours, in 25 years of faithful service to the Italians, we have never been off-line for so long. We have read all the messages that appeared on social networks and fully understood the inconvenience caused. We know that millions of Italians count on us to communicate and this is giving us the impetus to work day and night to solve the problem as quickly as possible. We can only apologize and thank you for your patience and trust.
We expect to have more information in the next few hours. In any case, we will keep our users updated, as we have done so far, through the Italiaonline channels.
It will be a little difficult for users, who have been unable to access their mail for two days, to digest the well-known “pass the buck”: ItaliaOnLine also blames others for its very serious disservice. It is not even clear what the “unexpected and unanticipated infrastructure problem that did not depend on developed systems Of from Italiaonline”: it can mean everything, it can mean nothing. The note also goes back to excluding a “cyber” attack externalbut this would not rule out the possibility of an attack”indoor”: what if someone opened a nice ransomware on the company computer?
Italiaonline undermined 25 years of reputation in two days. A person entrusts personal data to a company that is able to protect and manage them, and that has the skills to do so.
If it wasn’t an external attack and if no one can fix the problem, you might think it’s an accrual issue at this point. The omelette is now done.
