JAKARTA (IndoTelko) – Lenovo won the Gold award from the 2018 Service Quality Award for the computer category. The Service Quality Award is an award for brands that are proven to be able to build excellent service quality, and are measured through the Service Quality Index (SQI). Surveys and assessments of customer satisfaction were conducted by the Carre-Center for Customer Satisfaction and Loyalty (Carre CCSL) nationally covering 4 major cities (Jakarta, Surabaya, Medan and Semarang), and involving more than 5,000 respondents who provided opinions on several parameters, including : Service Accessibility, Service Process, People and Service Solution (solutions related to information, transactions and handling complaints). “As a company that prioritizes customer-centricity, Lenovo always prioritizes excellent service for its customers. High customer satisfaction and listening to all input from customers are the highest priorities for us,” said Senior Service Manager of Lenovo Indonesia Jimmy Auw in a statement yesterday. Several after-sales service innovations from Lenovo that are considered to be able to satisfy customers in Indonesia include Premium Care1, International Warranty Service support for several models, and others.
Lenovo’s repair and after-sales services are widespread in major cities, including Jakarta, Bandung, Surabaya, Yogyakarta, Semarang, Medan, and Makassar, besides that there are more than 100 authorized service partners serving more than 20 cities in Indonesia. .(ak)
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