Legal Services Regulator Receives 600 Complaints in Six Months, Lawyers Pay €43,000 in Compensation

A solicitor who charged €246 to store a mother’s will is among more than 600 complaints lodged with Ireland’s legal services regulator. The complaints, which were recorded over the past year, range from issues with delays, overcharging, and poor communication. This particular case has raised concerns over the transparency of charging for legal services, highlighting the need for clearer guidelines around pricing and better enforcement of professional standards within the legal sector. In this article, we will explore the implications of this case and how it fits within the wider context of Ireland’s legal services industry.


The latest report from the legal services regulator states that a woman was charged €246 by a solicitor for storing her mother’s will after she asked for it to be handed over to another solicitor for estate administration. This complaint was one of the 600 received by the Legal Services Regulatory Authority (LSRA) against lawyers between September 2020 and March 2021, resulting in lawyers being required to pay a total of €43,000 to complainants. The unnamed solicitor refunded the €246 charge after the LSRA upheld the woman’s complaint. No sanction was imposed, but a warning was issued to the solicitor. The LSRA determined that the handing over of a will should never be conditional on payment of a storage fee. The bulk of complaints were against solicitors, reflecting their higher level of contact with clients. Of the 595 complaints, 63% alleged misconduct, 33% were related to inadequate legal services, and 4% involved excessive costs or overcharging. Of the 130 determinations made by the LSRA, 35 related to cost/service complaints, and 95 related to complaints alleging misconduct.


In conclusion, the case of the solicitor who charged €246 to store a mother’s will is just one of the 600 complaints filed with the legal services regulator. It highlights the importance of being vigilant when it comes to legal services and checking the credentials of any solicitor you consult with. It’s crucial to do your research and ask questions to ensure that you receive a fair and reasonable service. With these precautions, you can prevent being a victim of misconduct and safeguard your legal rights. The legal system is there to serve the public, and by reporting cases of misconduct, you contribute to the ongoing improvement of legal services.