Jakarta –
KAI Commuter appreciates the security officers who helped a mother named Andari who was sick during the journey from Cikini Station to Tanjung Barat Station. The security officer named Mustahilla has been made an employee or a permanent employee.
“KAI Commuter Management appreciates the Impossible Security Officer who helped an ill commuter line user become an organic employee at KAI Commuter,” said Anne Purba, VP Corporate Secretary of KAI Commuter, in her statement on Friday (9 /12/2022).
Anne Purba said the accident occurred at commuter line no. 4166, Jakarta Kota-Bogor report, last Wednesday (7/12). She said Mustahilla’s service in Andari had also been uploaded by other commuter users.
“The service provided by Mustahillah was recorded in a social media upload by one of the users of the commuter line,” he said.
Anne said her party regularly trains each agent in terms of customer service. You said that before being assigned, each employee also received a briefing regarding the handling of possible problems that may arise.
“Every time, before starting their official service, officers are also given guidance or instructions to handle incidents and problems that occur,” said Anne Purba.
Previously, a photo showing a woman lying on the KRL went viral on social media. A calibration is investigated, the women are found to be named Andari and in sickly condition.
“In the picture, you can see the commuter line users lying on the priority seats who were cleared by WFP Walka officers because they are sick on commuter line commuter line commute No. 4166, Jakarta Kota-Bogor report,” said the deputy company secretary KAI Commuter, Anne Purba in her statement, Friday (9/12) ).
He said KRL security officer Mustahilla initially received reports from other users about Andari’s condition. Then, Mustahilla ordered Andari to sit and lie down on the priority seat.
“Mustahilla was initially patrolling the commuter line and received reports from other users that a female user was ill on the third train from the rear,” said Anne Purba.
“Direct to priority seats and ask to lie down and offer wheelchairs upon arrival at destination station,” he continued.
Furthermore, Anne Purba said that Mustahilla also offered wheelchair assistance to Andari when she arrived at Tanjung Barat station. She said she Mustahilla also monitored Andari’s condition on the KRL during the trip.
“During the journey, Impossible continued to monitor the mother’s condition to the destination station, namely Tanjung Barat Station, until she got off, Mustahilla continued to help the mother,” she said.
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