“Colleagues are already working intensively on correcting the technical problem. We do not have a specific time estimate available at the moment, however, we are doing our best to rectify the situation in the shortest possible time frame,” said Nevoralová.
“We apologize to clients for the complications and ask for your patience. Of course, they don’t have to worry about their finances, it’s purely a technical problem,” she added. The application started working in the evening.
For affected clients, after logging into the application, nothing happened for some time, then a message about current security trends popped up.
Dear clients, we are experiencing a technical problem with the Mobile Bank application, which is why some of its services may be unavailable. We are working intensively on the correction. We apologize for the complications.
— Komerčka (@komerčka) May 6, 2024
Komerční banka is one of the largest banking houses in the Czech Republic. The main owner is the French Société Générale. The bank’s shares are traded on the Prague Stock Exchange.
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