Westfield Chodov launches Car Delivery service
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When buying goods in the e-shop, the customer chooses the option of delivery to the parking lot, and upon arrival at the place, he does not even have to get out of the car to pick up the shipment. A service inspired by the American trend to which he also bets Burger King, for example, is now entering the Czech Republic, specifically the Prague shopping center Westfield Chodov, which is establishing its first such cooperation with selected retailers.
“We were inspired to introduce the Car Delivery service by our colleagues from the United States, where this possibility of picking up the goods met with a great response and many customers got used to it very quickly. In the Czech Republic, we are the first to offer delivery of goods to the car, and we hope that our customers will appreciate more comfortable check-in, ” explains Petra Valentová, marketing manager of Westfield Chodov.
The shopping center believes that the novelty will attract customers not only thanks to the connection of the online world with the physical world, when they will not have to go directly to stores or dispensing points, but also thanks to the speed of delivery. When ordering goods from the e-shop, the delivery time is still higher than 24 hours by default, cooperating merchants in Westfield will bring the purchase from the e-shop to the trunk of the car on the same day.
Westfield Chodov launches Car Delivery service
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In practice, the service works in such a way that when choosing transport, the customer chooses the option in the e-shop of the involved seller Delivery to the parking lot in Westfield Chodov. Subsequently, they will receive instructions from the merchant to pick up the shipment, including the assigned parking space. The customer then informs the seller by telephone about the arrival and he immediately delivers the goods to his suitcase.
However, combining orders may be slightly impractical for customers. The individual parking spaces reserved for this service differ in the car park according to the location of the retailer’s shop and are located in three different places in the current layout.
Service Delivery to the car already offered by Hervis Sports, Oxalis Dessous, Lindt, Ovocný Světozor confectionery, Apetit restaurant and The Pub. Marks & Spencer, Tescoma, Harvest and Mondieu Café are also due to join from Friday.
“It is a modification of the collection in the store without the need to enter the store or shopping center. The service thus combines the benefits of online shopping with the possibilities of our physical store, ” adds Jan Štádler, Marketing Director of Hervis, stating that if this service proves successful for the company, it will be introduced at other branches as well.
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There are special places reserved for car delivery in the car parks
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