After three consecutive barometers with the worst percentage of satisfaction with their municipal public services (30% in 2019), and with the highest number of dissatisfied (and 37 %), Jerez de la Frontera becomes, together with A Coruña, what achieves the highest percentage of satisfactionAnd 83% of positive opinions, and the second city with least dissatisfied (5%), surpassed only by Oviedo, which obtained 2%. These are the results of the study conducted by Urban Services Observatory (OSUR) with his IV Barometer of satisfaction with public servicesin the 30 most populous municipalities of the country.
The national average of overall satisfaction with municipal public services stands at 63%, 20 percentage points below the sherry results, while the national average of dissatisfaction is 16%, 11 points above the score recorded by the people of Jerez. For this the results obtained places Jerez in second place in the comparison of the 30 cities analysedtied with A Coruña.
It should be noted that the advantages of public transport yes water supply improve their results both in terms of satisfaction and unfavorable judgments. rubbish collection It remains the same in satisfaction, but reduces negative ratings. On the other hand, the service street cleaning and the care and conservation of the park of public spaces deteriorate compared to the previous barometer (2019) and obtain the worst rating of all the Spanish municipalities studied.
In order of rating, the service of garbage and waste collection, which obtains a brilliant 79% of positive reviews (36 percentage points more than the year 2019, and 19 percentage points above the average), and 14% of dissatisfaction (18 percentage points improvement compared to the 2019 study). The most popular is container service and separate waste collectionwith 78% acceptance, and customer service in case of incidents, with 75% of respondents satisfied.
The water supply It remains the second best service, with a very high approval rating of 78%, four percentage points above the national average (74%) and 17% more than in 2019. The aspect that the more it satisfies For those interviewed, it is operational management (pressure, service continuity, meter operation, etc.), with 85% satisfaction, followed by the quality of the water supplied, with 84% favorable judgments.
As for the public transportwent from 37% of Jerez residents satisfied with the service to 75%, which it represents 15% above the national average. There is no aspect of the service that scores less than 80 satisfaction points.
The care of parks and gardens and conservation of public spaces and sports facilities Get 70% satisfaction and only 15% dissatisfaction. These two figures reverse what was the city service with the worst score among the 30 cities analysed, and make it one of the best, 15% above the national average, which stands at 55% satisfaction. No aspect of the service falls below 79 percentage points.
The street cleaning, other years the red lantern of services in Jerez, reaches 71 percentage points of satisfaction in 2022, for only 15% dissatisfaction, and places the service 19 percentage points above the national average. All items get at least 70% satisfaction.
For Lorenzo Davilageneral director of OSUR: “Jerez de la Frontera has become the miraculous city, with a rating above 70 points in all public services. With waste collection and water supply excellent levelsthe rest of the services fight for the remarkable contralto. If we take into account that in the previous edition it was in the galley, it is clear that the Municipal Administration has done everything to reverse the terrible inherited situation, and the citizens appreciate it. Congratulations”.
The results of this fourth edition of the Barometer are the result of a poll carried out by ODC for a total of 5,210 peopleand reflecting the opinion of citizens about municipal public services in the 30 most populous cities of the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria , A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de la FronteraSabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
OSUR – AESP
The Observatory of Urban Services (OSUR) is a platform belonging to the Association for Excellence in Public Services (AESP) which wants to be the spokesperson for citizens’ opinions on their municipal services: “We want to defend the interests of taxpayers so that they receive excellent services in the most everyday aspects of their daily lives, which are precisely the services that the municipalities have to provide.At OSUR we focus on the analysis of how cleaning, transport, water, lighting and other services that depend on the municipalities are provided.
