Jenius Closes Some Access After Loss of Customer Funds

TEMPO.CO, Jakarta – PT Bank BTPN Tbk. closing a number of accesses that have been used by their digital banking customers, genius, after the rampant cases of loss of funds. The closure was carried out because the company discovered that these incidents occurred as a result of the practice social engineering or social engineering.

“From then until today, the case social engineering doesn’t happen again,” said Irwan Tisnabudi, Digital Banking Head Bank BTPN, in the Jenius virtual press conference, Thursday, October 28, 2021.

Previously, several cases of loss of customer funds appeared to the public. One of the customers, Theresia Avila, or called Riri, in mid-July, admitted that she lost her deposit at Jenius amounting to Rp. 110 million. The savings were lost after receiving a phone call on behalf of Jenius Connect Customer Services.

“Scams of more than Rp. 110 million in the name of Jenius BTPN. Hopefully, I will still have the money for my study and marriage savings,” said Riri on the Twitter account @theresiaavila on Monday, July 19, 2021.

Then, there is also Wirawan A. Chandra who tells the case of this alleged account burglary on the website Facebook personally on Thursday, July 22, 2022. The mode of the fraud is through WhatsApp number +1(225) 240-1221 which claims to be the Jenius call center.

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