JD.ID Re-introduces the Customer Care Channel on the Instagram Application
Jakarta, In order to realize the company’s main mission to bring happiness before, for a moment, and even after shopping for loyal customers, JD.ID again introduced a customer care channel on the Instagram application. With the account name @jdidcare, JD.ID can greet consumers faster, closer, and more responsively.
Through the @jdidcare Instagram account, JD.ID shares various information relevant to customers’ shopping activities, ranging from information and usage guides for features, services, and payment facilities, available customer care channel operational services, recommendations & warnings to avoid fraud attempts. that are currently booming, to attractive promos and discounts that are ongoing.
Maneesha as Director of Customer Experience JD.ID explained the reason for choosing Instagram as one of JD.ID’s customer care channels, “Instagram is one of the social media platforms that is closest and relevant to the majority of JD.ID consumers. We found a lot of feedback, suggestions, and questions asked by Friends of JD through the Instagram platform. With the @jdidcare Instagram account, we want to create a trusted & centralized customer care platform,” he said.
He explained that being centralized means that if consumers want to submit input, suggestions, or questions, they can directly visit the @jdidcare Instagram account, or send direct messages, which Admin @jdidcare can answer directly. While reliable means that the information, responses, and answers provided by Admin @jdidcare are accurate and official, protecting & preventing consumers from all types of online fraud, on behalf of JD.ID.”
As Indonesia’s leading e-commerce company, he continued, JD.ID comes with various customer care channels, with the aim of responding to the needs of consumers quickly & responsively. JD.ID believes that with complete customer care channels (customer care channels available on many platforms), JD.ID can provide convenience for consumers, as well as the freedom for them to choose which customer care channel best suits their needs. “JD.ID believes that through a complete and integrated customer care channel, we can continue to make efforts to improvise the platform and its services, improve its quality in a sustainable manner,” he said. (wid)
Jakarta, In order to realize the company’s main mission to bring happiness before, for a moment, and even after shopping for loyal customers, JD.ID again introduced a customer care channel on the Instagram application. With the account name @jdidcare, JD.ID can greet consumers faster, closer, and more responsively.
Through the @jdidcare Instagram account, JD.ID shares various information relevant to customers’ shopping activities, ranging from information and usage guides for features, services, and payment facilities, available customer care channel operational services, recommendations & warnings to avoid fraud attempts. that are currently booming, to attractive promos and discounts that are ongoing.
Maneesha as Director of Customer Experience JD.ID explained the reason for choosing Instagram as one of JD.ID’s customer care channels, “Instagram is one of the social media platforms that is closest and relevant to the majority of JD.ID consumers. We found a lot of feedback, suggestions, and questions asked by Friends of JD through the Instagram platform. With the @jdidcare Instagram account, we want to create a trusted & centralized customer care platform,” he said.
He explained that being centralized means that if consumers want to submit input, suggestions, or questions, they can directly visit the @jdidcare Instagram account, or send direct messages, which Admin @jdidcare can answer directly. While reliable means that the information, responses, and answers provided by Admin @jdidcare are accurate and official, protecting & preventing consumers from all types of online fraud, on behalf of JD.ID.”
As Indonesia’s leading e-commerce company, he continued, JD.ID comes with various customer care channels, with the aim of responding to the needs of consumers quickly & responsively. JD.ID believes that with complete customer care channels (customer care channels available on many platforms), JD.ID can provide convenience for consumers, as well as the freedom for them to choose which customer care channel best suits their needs. “JD.ID believes that through a complete and integrated customer care channel, we can continue to make efforts to improvise the platform and its services, improve its quality in a sustainable manner,” he said. (wid)
–
