On the night of the 21st, a communication failure occurred with JCOM’s broadband communication service for homes, “J:COM NET.”
As of 8:30 p.m. on the 21st, the page that summarizes the problem information on the company’s website only shows the message “Currently undergoing maintenance.” The website itself is up and running, but users cannot access “My JCOM” either. The editorial department has also confirmed a situation in which communication via the JCOM NET line is not possible.
On X (formerly Twitter), there have been a number of complaints from users in the Kanto region and Hokkaido that they are unable to connect to the internet, suggesting that the problem may be occurring in a wide area.
[Additional note 2023/10/21 21:30]
The company announced that it had been gradually restoring power since around 8:56 p.m.
[Additional note 2023/10/21 21:03]
According to JCOM public relations, communications have been difficult to connect in some areas since around 7:52 p.m. on the 21st. Depending on the region, there may be connectivity in some areas, and there may be no communication, and the company is currently confirming the cause. At the same time, restoration work is also underway.
In addition, in light of the comments received from the company, we have changed the phrase “communications failure” at the end of the title of this article to “communications failure has occurred.”
2023-10-21 11:53:18
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