VALENCIA (EP). The results of the IV Public Services Satisfaction Barometer, promoted by the Urban Services Observatory (OSUR), show an increase in the global satisfaction index for municipal services, going from 57 percent registered in 2019, to 63 of this 2022.
The number of dissatisfied people is also reduced by four percentage points and there is a general decrease in the most critical positions, while the very positive and indifferent ones increase, the latter especially in cities with traditionally good results, according to the data provided. to Europa Press.
The water supply remains the best valued public service in Spain, with 74 percent positive assessments and only eleven percent dissatisfied people.
The results of this fourth edition of the Barometer are the result of a survey carried out by ODC among 5,210 people in order to reflect the opinion of the citizens of the 30 most populated cities in the country, such as Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
According to the results, there is a general improvement in municipal services, especially care services for green areas and conservation of public spaces and street cleaning, which go from 37 percent of positive assessments to 55 and 52 percent. respectively.
With 74 percent, the supply of water is the service best valued by the Spanish. More than seven out of ten people are satisfied, and only eleven percent express their dissatisfaction.
Compared to the previous edition, the most valued aspects of the service are maintained: operational management (proper operation of the meter, pressure, continuity of service), and the quality of the water supplied.
Secondly, the public transport and mobility service obtains an average satisfaction of 60 percent, three percentage points more than in the previous 2019 barometer.
Dissatisfied people represent 16 percent, one percentage point less than in 2019. The state of cleanliness and conservation of public transport vehicles and the frequency of buses are the best valued aspects, with 59 percent of people satisfied, although it drops 13 percentage points compared to the results of 2019. The fluidity of vehicle traffic and the price also improve, and are very close to the approved.
Garbage and waste collection obtains 60 percent positive opinions and 18 percent dissatisfied users. What is most appreciated by users is the frequency of the garbage collection service and the container service for selective collection.
The care of green areas and the conservation of public spaces and sports facilities occupies fourth place, in order of valuation, and rises 18 percentage points, to 55.
The number of dissatisfied people improves, from 26 percent in 2019, to the current 21. The highest score, with 55 percent satisfaction, is obtained by the quality of the facilities, but the rest of the examined aspects move around 45 percent of people satisfied and much less dissatisfied (-20 percent).
At the bottom is street cleaning, despite the fact that it rises 15 percentage points compared to 2019, scoring 52 percent of satisfied people, and 27 dissatisfied, ten percentage points less than in the previous barometer.
