Having a telephone number to answer user calls is the traditional way of offering customer service.
However, this method is currently ineffective when speed and effectiveness are required in order not to lose the potential customer’s attention. As a solution, technology has made it possible to create chatbots and Facebook Messenger to send automated messages that resolve the most frequent doubts in a few minutes.
The creation of a chat of this style in order to generate more sales can be a complex process, for this reason, users often turn to experts such as Israel Huerta.
How to create a chatbot for Facebook Messenger
In the business world, having a good product or service is not enough if it is not accompanied by effective customer service. In this sense, the chatbots for Facebook Messenger automated allow answer frequently asked questions instantly, which increases consumer interest.
To create a chatbot only tools like ChatFuel, Botsify, MobileMonkey, Botsociety, Flow XO or Manychats should be used. The first step is to open an account on one of those sites and connect it to Facebook. The next thing is to get familiar with the platform and then write a welcome message. This can offer the user different options such as accessing a website or the company number.
Configuring the keywords is essential for the user to receive the appropriate answers. If the client asks “what days do you attend? or what is your schedule? bot it will be able to identify words such as times or days and, thus, send you the appropriate information.
Each tool has particularities to be activated, It is essential to familiarize yourself with the instructions and follow all the steps if you want to obtain a chat functional.
Main benefit of chatbots for Facebook Messenger
Small, medium and large companies need to offer a good service to stay competitive. For this, tools that respond to the current needs of customers are required. The chatbots for Facebook Messenger meets this requirement, since among its functions it does not require a company agent to read and respond to messages in real time. This option is ideal when users write during non-business hours or days.
In this sense, the professional Israel Huerta is an expert in marketing automated and ActiveCampaign that you can devise a sales funnel that offers a unique experience to users. Among the strategies applied, the following stand out: chatbots on social networks and on official business websites.
Resolving user concerns and retaining their attention is key at the time of sale. Various studies have proven that a customer’s initial interest can last 8 seconds. Therefore, the immediate answer is a method that adds value to the company.
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