Since the beginning of this week, Telcelthe largest telecommunications company in Mexico belonging to the businessman Carlos Slim, has been at the center of controversy on social networks. A wave of complaints has arisen among its users due to a sudden and considerable increase in mobile data consumption, both in prepaid and postpaid plans.
The situation has generated concern and confusion among customers, who have seen how their packages of mobile data They run out much faster than usual, even though your usage habits seem to have not changed.
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Do you realize that the data of @Telcel From a week to now they are selling out in just a few days?
Is this happening to anyone else?
— Carlos Torres (@CarlosTorresF_)
October 15, 2024
TELCEL CUSTOMERS MAKE COMPLAINTS ON SOCIAL NETWORKS DUE TO ACCELERATED DATA CONSUMPTION
The discontent has been especially noticeable on the social network X (formerly known as Twitter), where users like Carlos Torres have raised their voices. Torres published the following: “Do you realize that Telcel data from a week ago is running out in just a few days? Is this happening to anyone else?” This message quickly racked up hundreds of responses from other users who also claimed to be experiencing the same problem. Complaints include not only rapid data depletion, but also unexpected additional charges on their bills, which has led many to question Telcel’s transparency regarding data consumption policies.
THESE ARE THE POSSIBLE REASONS WHY NAVIGATION DATA IS USED FASTER THAN USUAL
Amid the confusion, the account Telefonía_MX, dedicated to providing information on topics related to telecommunications, offered a possible explanation for the increase in data consumption. According to their analysis, the problem could be related to the “Unlimited” social media usage policies that Telcel offers in several of its plans, both prepaid (Plan Amigo) and postpaid. The account detailed how the clauses on Telcel’s official website can lead to misunderstandings about which activities on social networks consume data and which do not.
According to Telefonía_MX, various functions within applications such as Instagram, Facebook, Messenger, Twitter (X) and WhatsApp are not covered by the “unlimited use” policywhich could be the cause of the unexpected increase in data consumption. Among the most relevant points are:
– Instagram: While the use of the personal timeline, the publication and playback of stories are unlimited, it is not clear if the playback of Reels is also unlimited. Any features not explicitly included in the policy are deducted from the main data pool.
– Facebook y Messenger: Wall viewing and content publishing are unlimited, but features such as video playback, Messenger calling, and location usage do consume data.
– X (formerly Twitter): Most features are unlimited, but video playback and sharing are not.
– WhatsApp: Sending texts, photos and videos is unlimited, but calling, video calling and using location consume data.
These types of restrictions, which are included in the fine print of contracts, could be causing users to experience higher than expected data consumption, especially if they use these uncovered features frequently.
My real consumption against Telcel, I already filed a complaint in profeco pic.twitter.com/wbPS5EQ9q8
— 𝗚𝗶𝗹𝗻𝗲𝘁𝘀𝗼𝗻𝗶𝗰 (@GilnetSonic)
October 15, 2024
USERS SHOW DISSATISFACTION ABOUT TELCEL’S EXCESSIVE CHARGES FOR THE USE OF MOBILE DATA AND MISLEADING POLICIES
Telefonía_MX’s publication generated various reactions among Telcel users, many of whom expressed frustration at the lack of clarity in the company’s policies. Some comments reflected their surprise at discovering that certain functions that they thought were unlimited, such as video playback or calls via Messenger and WhatsApp, are actually not.
One user commented: “It’s weird because the last time my Unlimited plan data ran out, I was able to continue using Facebook and Instagram and watching videos on both without a problem, contrary to what the information you share says. It is confusing what does fall under unlimited and what does not.”. Another user noted: “We can conclude that the large print UNLIMITED NETWORKS It’s actually marketing because you have to see the fine print where the contractual clauses relativize the unlimited nature of social media consumption, in an obvious act of confusion for the user”.
Another point of contention among Telcel customers has been the increase in rates or the decrease in benefits previously included in their plans. One user shared his experience: “My receipt was more than 5 thousand pesos. And I do not intend to continue in a company that makes contracts with small print and above all does not warn you that the gigabytes that it previously gave were double They are no longer valid since they wanted them to.”. This feeling of deception has led many to consider switching telecommunications service providers.
Be careful here 👇🏻
Explanation of why some people have been experiencing “increased” consumption on their Telcel data exchange
Investigating in more detail on the official Telcel website, there are some things that are not very clear as to what consumes data and what does not… pic.twitter.com/ty8W6y9ns3
— Telefonía_MX (@Telefonia_MX)
October 15, 2024
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POSSIBLE SOLUTIONS FOR TELCEL USERS AFTER THE RAPID EXHAUSTION OF MOBILE DATA
Given this situation, several experts and accounts specialized in telecommunications have shared recommendations so that users can optimize the use of their data and avoid unexpected consumption. Among the most common suggestions are:
– Hire controlled consumption plans instead of open consumption plans, especially if they are postpaid, as this can avoid additional charges for excessive data consumption.
– Reduce playback quality of videos on platforms like Instagram, Facebook and X, or completely avoid playing videos using mobile data.
– Connect to Wi-Fi networks whenever possible, especially to make calls via WhatsApp or Messenger, or to share videos and locations.
– Review the terms and conditions of your contracted plans to understand what features are actually included in the unlimited social media usage policies.
Furthermore, if doubts persist or data consumption remains unusually high, it is recommended to go to a Customer Service Center (CAC) from Telcel to request detailed clarification on data usage and possible causes of additional charges.
WHAT ALTERNATIVES DO TELCEL CUSTOMERS WHO NO LONGER WANT TO CONTINUE WITH THE SERVICE HAVE
For those users who consider that Telcel no longer meets their expectations, there are several options in the Mexican telecommunications market, including AT&T, Movistar, and other options virtual mobile operators (OMV) that use the network of Gazebolike Bait o Newww. These companies offer plans with different features and rates, which could be a solution for those looking for greater transparency in data usage.
While Telcel faces increasing pressure from its users due to the accelerated consumption of mobile data, it is important that customers understand the terms of their contracted plans and make informed decisions about the use of their devices to avoid surprises on their monthly bill.
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