Facebook launches Messenger API for Instagram for developers and businesses to enable brands to deliver a seamless chat experience on Instagram.
team Delivery courier from Facebook revealed in the book F8 Developer Conference which is the annual developer conference of Facebook It is Messaging API in order to Instagram It will be accessible for developers and companies. making marks can provide a perfect chat experience in Instagram
This worldwide launch is the result of a successful trial period that began in October last year. by allowing certain project participants to use the tools to put the messaging system on Instagram integrated with the applications they need or existing work processes to help create more meaningful conversations. This can be further developed into customer satisfaction and increased sales.
This press release reflects the importance of Instagram which is not limited to being a cultural and social connection point. It is also where people discover and connect with brands. Today, 90% of Instagram users follow at least one brand. The message on the platform is as important to the customer as it is to the brand. Either replying through stories, sending messages directly to each other. or mention
–
team Delivery courier believe API This new approach creates a real relationship between customers and brands. have more privacy in greater proportions that will lead to greater commercial success. This is clear from the fact that 30 developers and 700 brands participated in the Messenger API test period. As evidenced by the fact that some companies run API This new integration in your system has three things:
1. Manage all communications in one place.
API This allows developers to integrate the messaging used by business owners in both Instagram Y Facebook come on one platform.This makes it easier for business owners to manage their customer interactions across multiple channels.
2. You can use existing tools or systems
Messaging API in order to Instagram This is compatible with the tools that entrepreneurs have already invested in. Be it a CRM system or an ordering system to make sure you can leverage what you already have and create personalized conversations to effectively create added value.
3. Provide a better customer experience
Messaging API in order to Instagram It enables business owners to quickly communicate with their customers. and more personal to help build trust in love for the brand. This API enables Sephora to increase its ability to respond quickly to customer interactions through conversations. Answer customer questions more effectively. The average engagement rate for solving customer problems on Instagram has dropped by 15%.
Sande Buschots, Global Communications Specialist at H&M, talks about the API However, it helped her business grow. “We are delighted to be the first brand to offer Messaging API in order to Instagram to help strengthen customer service through the messaging channel of Instagram for after that we bring API This has been integrated into our work system. It was able to increase efficiency by 31% and increase customer satisfaction scores by 9.45 points.
All developers will have access to Messaging API in order to Instagram be able to expand on the platform that will gradually begin to open to professional accounts in Instagram before
–
–
“Total television addict. Travel expert. Twitter guru. Bacon Evangelist. Award-winning creator. Alcohol fan. Music fanatic. Problem solver”.
—
–
