InterJob® (Hamburg): Specialist* Process and Requirements Management (m/f/d) Insurance/ Hamburg

As an international personnel consulting network, we specialize in the future-oriented issues of the finance and insurance industry.

We have many years of high-level expertise in filling high-class positions in the area of ​​specialized issues of our time.

Your development is important to us! We would like to work with you to discuss which challenges and perspectives will advance your successful professional life.

To support our well-known client, an innovative, capital and high-growth insurance company, we are looking for you as part of the team expansion

Specialist* Process and Requirements Management (m/f/d)

Insurance

• Responsibility for the optimization of customer service processes (analysis/recognition of innovation potential as well as proactive implementation and design)
• Creation of associated documentation (presentation of process steps, roles, responsibilities and decision points)
• Collaboration with departments to define process goals
• Support the customer service team in introducing new processes
• Identifying automation and digitalization potential and supporting the implementation with colleagues from the specialist area
• Implementation of changes due to regulatory requirements and adjustment of processes
• Participation in cross-departmental projects
• Knowledge transfer and mentoring function for teammates

• successfully completed training in the insurance industry and/or completed studies in a related field
• Reliable experience as a process manager in customer service (ideally in the insurance industry or a comparable environment)
• very good knowledge of current process management methods (Six Sigma, Lean Management, BPM…)
• Experience in using process modeling tools (Adonis, Signavio, etc.)
• In-depth knowledge of requirements management methods and common project management methods
• Good understanding of IT infrastructure

With a young and innovative business model from an established insurer, you are breaking new ground with the market leader. Together with a motivated and highly competent team, you will make a significant contribution to making the service experience of thousands of customers as positive as possible.

Some of your benefits:

• attractive compensation package (fixed salary + bonus)
• Hybrid working model, high flexibility
• extensive IT equipment
• Budget for professional development

Ms. is available to you for a first confidential contact Saskia Behr (Tel +49 (0) 162 / 5869066) are available.

Interested?

Then we look forward to receiving your detailed application documents, stating your income expectations and the earliest possible starting date.

*For reasons of easier readability, the wording was not gender-specific. Complete equal treatment of all applicants is guaranteed, regardless of their individual gender.