UFC-What to Choose on Thursday 12 November filed a lawsuit against the bank LCL for obstructing competition after collecting “Many complaints” of consumers having encountered blockages when changing creditor insurance.
The consumer defense association indicates in a press release that it “Initiated a group action against LCL before the Judicial Court of Lyon”.
She writes to have been “Alerted in recent months by consumers about the practices put in place by LCL to prevent consumers wishing to change borrower insurance from turning to the competition”.
“Up to 1 million euros” of damage
“While regulations have required, since 2010, institutions to respond no later than 10 days after receipt of the request for changes in borrower insurance, several consumers have denounced the silence opposed by LCL for several months, illegally”, explains UFC-Que Choisir.
“With this silence, LCL short-circuits the substitution procedure, pushing borrowers to have to wait another year to change insurance”, deplores the organization, stressing that during this time, “The bank continues to invoice the premiums for its group insurance”.
“Other complaints point out that LCL continues to take premiums from group insurance even though it has made the change of insurance”, continues UFC-Que Choisir.
According to his calculations, the harm suffered by thousands of consumers could reach “Up to 1 million euros”.
With its lawsuit, UFC-Que Choisir wants “Allow all customers who are victims of the banking establishment’s practices to obtain reimbursement of group insurance contributions that have been unduly invoiced”.
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