:quality(85)/cloudfront-us-east-1.images.arcpublishing.com/infobae/7VQLIR5WUIFTOPJVAUG6C7TWFQ.jpg%20420w "Instagram will no doubt now notify its users when the platform goes down.")
On September 4, the world experienced what various experts have called a “cyber crisis” after Facebook Inc.’s servers presented a general failure that affected to the company’s social networks (such as WhatsApp, Instagram, Messenger), as well as to its official blogs.
After nearly seven hours, during which the world experienced first-hand what “life” was like without the company’s social media, Facebook developers have managed to get their servers back to normal and work on the Internet again.
When the company was questioned “What incident caused the downfall of your service?”, the response was that there was a failure in “the system that controls the bandwidth of our global backbone.”
“During one of these scheduled maintenance activities, a command was given with the intention of evaluating the availability of a global backbone that accidentally disrupted all connections on our backbone, effectively shutting down Facebook’s data centers. Our systems are designed to audit equipment like this to avoid making such mistakes, but a mistake in this auditing tool did not adequately stop the team, ”said Santosh Janardhan, vice president of infrastructure at Facebook.
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However, one of the biggest disagreements expressed by the users of these social networks on the Internet was that they were unaware of Facebook’s rejection and believed, before the news of the fall was spread, that it was an anomaly in their service from Internet. or at work on your cell phone.
Messages such as “I turned off my cell phone thinking there was a problem with this” or “I was desperately calling my internet operator”, are some of the comments that were read the most on Twitter, the social network that selected “Orphans” ‘Facebook until return the Service to normal.
Think about it, Facebook, as the parent company of Instagram, has decided to adapt a new function that will notify its users if this application presents a technical problem in the future.
“Through conversations with our community and extensive research, we know how confusing temporary Instagram problems can be. When they affect engagement or outreach, we also know that they can make people think that issues are unique to them, depending on what they post. This lack of clarity can be frustrating, so we want to facilitate the understanding of what is happening directly from us, ”says the official Instagram blog.
Thus, from now on, a tool will be included that will inform people through the usual mobile phone notification in the event of a failure in the company’s servers. What’s more, each of them will receive a notification when the problem is resolved.
“We will not send a notification every time a failure occurs, but when we see that people are confused and looking for answers, we will determine if something like this can help clarify the situation,” the document says.
This variant will currently be launched as a test in the United States, which will be used as a guinea pig for Find out if the notification really helps users relax in the event of an Instagram outage.
Now the social network has warned that “like any experiment, it could be something that we are implementing more broadly, but we want to start small and learn. And if it makes sense, we will expand to more people.“.
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