Instagram now has a special page for reporting account problems like hacking. The novelty, announced this Thursday (15), is a way for the company to offer more support to those who face any perrengue related to their profile on the net.
Before that, anyone with the hacked account had to keep asking people to report the page until Instagram helped recover the profile.
The new Instagram page has a suggestive address: instagram.com/hacked – the last term means “hacked”.
In it there is a simplified form that sends the problem notification directly to the Instagram support team.
Among the available options are:
- if you believe your account has been hacked
- if you have forgotten your password
- if you have lost access to two-factor authentication
- if your account has been deactivated
For people with multiple accounts, Instagram says they can select which specific account is having issues.
Ways to recover account faster
Another novelty presented by Instagram is the request of friends to confirm their identity.
In the event of a hack, people will be able to ask their contacts to verify their identity, so that account recovery is faster.
The measures appear to be linked to the number of scams applied on the social network.
Since the end of last year, cybercriminals have, for example, accounts hacked to try to sell underpriced products via stories (which are never delivered) or offer deposits through pix making double the money.
Even with reports, the process to recover your account could take weeks.
Test to prevent account hacking
According to the network, they are conducting notification tests. When an establishment or person suspected of impersonating another tries to add you, for example, Instagram will notify you.
In the coming months, Instagram promises, the network will issue alerts if an account suspected of being an imposter sends a DM.
People often end up being tricked like this and end up giving away sensitive data which is later used in account invasion.
