The program offers access and integration to platforms such as Microsoft, Oracle and Salesforce and product alliances such as Facebook and WhatsApp.
Infobip, dedicated to messaging solutions and omnichannel communication technology, announced its expanded strategy of working with its business partners. This is an aggressive bet that aims to extend coverage and increase results exponentially within the next few years by working with a select group of partners and technology allies, the vast majority of whom provide consulting services and / or technology integrations. in different industries in the market, the company explained.
“Latin America offers opportunities, and the relevance that Customer Experience (Cx) solutions have taken is fundamental for companies regardless of the industry in which they are located. Through our partners we want to be participants in this experience and provide the best options in the market to customers, ”said Janeth Rodríguez, regional manager of alliances and partnerships for Latam at Infobip, who added that the program is designed to work hand in hand with the best strategic allies, achieve long-term relationships and the best results together.
Previously, the company included within its categories of business partners allies such as Oracle, Microsoft and SalesForce, which allowed Infobip solutions to connect with their platforms. With partners such as Facebook and WhatsApp, the opposite is possible, that is, partners and customers connect to these platforms through Infobip, the latter reported.
He added that currently the program has been expanded to business partners that include systems integrators (IS) companies, digital consultants, value-added resellers, platform integrators, marketing and advertising agencies, BPOs, call centers and independent software vendors ( ISV).
According to the executive, it is intended that partners can increase their portfolio of solutions, deploy cross-sales strategies with their products or services and develop tailored solutions, all with the help of a specialized team.
“We are committed to achieving profitable business for the chain and a healthy and caring ecosystem. A challenging 2021 awaits us and what better way than to know that we are forming a team of allies, partners, and internal workers that will work to achieve it, ”Rodríguez said.
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