Jakarta –
Some users Then Home and Telkomsel screaming suffered disturbance on Wednesday (12/21/2022). Then they complain about the timeline.
There are netizens sharing screenshots on instant messengers showing mass disturbance, so users are expected to be patient with this incident.
“Mass disturbances, he said, IndiHome guys, be patient, y’all,” the @SandriatiS account said.
“Damn, in my house using Indihome, the signal is gone, I think it’s because it’s not paid for, I don’t know, it’s a mistake in Indonesia,” @fairyescape complained.
“Hi, Indihome, you can help me or not, my wifi seems to be an issue. Please help me immediately, thanks @IndiHomeCare,” @eulbtimogy tweeted.
About this, Telcom which is the parent company of Then Home and Telkomsel he explained that verification is currently underway to identify the cause (root cause) of the disorder.
“Services for some customers have started to improve and hopefully all services can return to normal as soon as possible,” said Andri Herawan Sasoko, VP Corporate Communications Telkom, in a written statement received by detikINET.
Presented by Andri, Telcom apologize for IndiHome and Telkomsel service outages what happened.
“On behalf of the management, Telkom apologizes to all affected customers for the inconvenience they have suffered due to internet access disruptions which have reduced the quality of IndiHome services,” he concluded.
Watch a video “Telkom Investigation Results: Data allegedly owned by IndiHome turns out to be sold“
[Gambas:Video 20detik]
(agt/fyk)
