Indian Couple’s Complaint Leads to $20,000 Compensation from Star Airlines

A couple from India spent SGD 2,180 (about HKD 12,500) on a Singapore Airlines business class flight from India to Australia They had a connecting flight in Singapore on the way, but couldn’t for me to go back to the back of the seats during the journey as an economy class passenger, so I complained to the Indian authorities; Star Air was ordered to pay compensation of 3,580 Singapore dollars (about HK$20,000).

Singapore media reported that a couple from India spent 2,180 Singapore dollars (about HK$12,500) on a Singapore Airlines business class flight from India to Australia They had a connecting flight in Singapore on the way, but the back of the seats could not go back during the He made them feel like economy class passengers, so they complained to the Indian authorities; Star Air was ordered to pay compensation of 3,580 Singapore dollars (about HK$20,000).

Not being able to rest comfortably for 4 hours “like flying in economy class”

The incident took place on May 23 last year. It was reported that they had discovered on their flight to Singapore, that the seat back could not be adjusted via the automatic button, causing it not to go down, making it – made it possible for Gupta and his wife to rest comfortably during the nearly four-hour flight. Gupta later filed an appeal with the Hyderabad Consumer Council, which ultimately ordered Star Airlines to refund part of the flight and compensate the duo for “mental and physical pain and suffering”.

In response, a Star Airlines spokesperson confirmed the accident, indicating that although the electronic button used to change the seat back on the Guptas’ seats was inappropriate, the manual operation was normal. “We sincerely apologize for the inconvenience caused to the Guptas. As the flight was full, the staff could not move them to other seats in business class, or request .

The original article was published on AM730