This Thursday, June 8, between 8 a.m. and 9 a.m., representatives of the Citéline bus network and its operator Keolis came to meet travelers at Thionville station to talk about mobility. “Our goal is to take the pulse, to exchange with our customers. This feedback will enable us to improve service and information,” says Laurent Tonon, Citéline network director, present on site. And to resume: “Today, travelers are connected to other means of transport such as the train and it is part of our projects to be able to offer a connected service”. Thionville station, a real multimodal exchange hub, is at the center of a reflection on decarbonized mobility and represents one of the main challenges for the years to come. Today, 1,200 travellers, Citéline customers, pass through the SNCF station every weekday, they will be 10% more each year according to Laurent Tonon.
“When will there be a free shuttle linking the city center to the station? »
An increase in capacity which will have to agree with the increase in the frequency of the train (a TER every seven minutes to and from Luxembourg). “Today, a home-work subscriber who comes from Yutz, Basse-Ham or Florange takes an average of twenty-five minutes to get to the station. The objective to be achieved is less than twenty minutes, and that there is a train at the station when the bus arrives”.
It was over coffee and croissants that the dialogue was able to be established with certain regular travellers. Others, pressed for time, rushed to the quays to catch their TER in the direction of Metz or Luxembourg without bothering to stop for a few moments. Reproaches but also many constructive remarks were made live or via a questionnaire accessible thanks to a QR Code. “The idea was to allow travelers who don’t have much time to talk, to answer quietly once they are on the train,” explains a Citéline employee. “When will there be a free shuttle linking the city center to the station? », asks a Thionvilloise employee in Luxembourg. More buses, a more reliable and if possible free service (as in Luxembourg since March 2020), this is what travelers are most often asking for.
A latest-generation, all-electric bus, intended for the high-level service bus project (BHLS) was presented on the station forecourt. A leap into the near future that Bernard Veinnant, vice-president of the Portes de France-Thionville urban community, delegate for ecological transition and new mobility, came to support in a context that we know is tense.
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