Technologue.id, Jakarta – Xiaomi Indonesia offers a protection guarantee that applies to all its product lines through after-sales service support consisting of Exclusive Service Centers, Multi Service Centers and Service Points spread across 500 points throughout Indonesia.
One of the services offered is a guarantee as a form of protection if damage occurs. Not only that, Xiaomi also provides after sales services which include exchanging units after purchasing a new unit, guaranteeing damaged LCD screens and free pickup service.
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“Xiaomi certainly wants to provide the best in terms of after-sales service with a long product guarantee as well as guaranteed service coverage and ease of procedures,” said Wentao Zhao, Country Director of Xiaomi Indonesia.
Apart from that, all Xiaomi smart TV and monitor products also have an exclusive guarantee in the form of a 3 year guarantee for panels and 1 year for spare part replacement.
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All services can be utilized provided that the service must be carried out by an official Xiaomi Indonesia service center and before delivery, the customer has copied data and saved personal information.
Not only that, Xiaomi Indonesia also provides easy access for users with a repair status tracking feature which allows consumers to see the progress of their device’s service in real time via the official Xiaomi Indonesia website.
