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GARDERMOEN: A total of 16 SAS flights were canceled on Thursday. This will have consequences for Kari Løvstad and her family, who will not be allowed to travel Oslo-Barcelona on Thursday morning. Photo: Håkon Mosvold Larsen / NTB Løvstad says that the family has not been informed about why the plane was canceled.
– I’m so pissed. One thinks that a strike has been postponed, and can finally pack the suitcase and think that now we can travel anyway. Then they cancel our flight for no reason. We are angry and frustrated, and we are certainly not the only ones, she says.
Much of the day has been spent phoning both the insurance company and SAS. Knowing the reason for the cancellation is essential to get money back from the insurance company. If a cancellation occurs in connection with a strike, you will not get money back on insurance.
– SAS was helpful on the phone with how we could find out on the website, but we did not know any reason why the flight was canceled.
– We are very sorry for this
SAS’s press officer, Tina Szczyrbak, tells VG that the cancellations are due to a lack of personnel, which is due to illness among cabin crew.
According to Szczyrbak, the cancellations have nothing to do with either the pilot strike or it recently ended the aircraft technician strike.
– We are very sorry for this, and it is a shame for the passengers. We do everything to find a solution, says Szczyrbak.
– We do not want to speculate on how the traffic develops, but in an operational flight day, unforeseen things can happen, she says.
Press manager Tonje Sund elaborates:
– SAS is not exempt from challenges with traffic flow now when the entire aviation industry is going up to cruising speed after the pandemic, in parallel with the fact that we will take care of a large passenger growth of over two million passengers during a couple of summer months.
Sund says that a “buffer” has been set up when it comes to staffing, but that delays and illness can affect the situation.
Many people fear for the holiday – this must know if you are going to fly:
A happy ending
When VG spoke to Løvstad on Wednesday, the rest of the family sat online to find a new holiday opportunity.
– Everyone is trying to find a solution, and we are all pissed, she says.
Around 23:00 on Wednesday night, she seems a little happier:
– Now we’re going on a trip, we! We leave at half past six on Thursday morning. We’re going to some Greek island, I do not quite remember where, says Løvstad.
She asks someone in the background:
– Where are we going, really?
The trip is at least booked with another company.
– We will never travel with SAS again, that’s for sure!
Info
This applies before customers before and during a possible strike, according to SAS:
Before a possible strike:
If you are booked on a SAS flight between 29 June and 4 July 2022, you can rebook your trip for free at a later date even before it is clear that there will be a strike. You can rebook to a SAS flight on another date within the next 360 days to the same destination, if the same service class is available, says press manager Tonje Sund.
If a possible strike is a fact and your flight is canceled, then the following applies:
– The process of rebooking starts immediately and we will get back to you with information as soon as possible. During the summer period, there are unfortunately fewer places available to rebook to. Unfortunately, this means that there will practically be limited opportunities to find new places in approximately the same time period as your original trip. You can cancel yourself and get your ticket refunded. You can rebook at a later date or arrange alternative travel methods within certain given limits, says Sund.
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