Iliad sends offer reminders to all its customers: the reason

liad these days is sending messages to its customers that certainly do not go unnoticed. Let’s go into the details and see what’s going on.

The last few months have been marked by the impact of Covid which has brought with it negative repercussions on our lives, both from a social and cheap. In order to counteract its spread, in fact, we are asked to be careful of some precautions, such as the use of masks or social distancing. Indeed, this last aspect seems to have contributed to changing the way of communication, with more and more workers grappling with it smart working.

A new context that leads to an increasingly massive use of the various technological tools and related services, including text messages, phone calls and e-mails, which allow us to keep in touch with friends and relatives even if physically distant. It is in this context that the various players play an important role telephone operators, always ready to beat the competition with advantageous offers, in order to attract new customers. It is a clear example of this Iliad, which in these days is sending messages to its customers that certainly do not go unnoticed. So let’s go into the details and see what’s going on.

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Iliad writes an offer reminder to all customers: the reason

Only a few days ago theAgcom, Authority for Communications, has communicated to TIM and WindTre an injunction for not having complied with the provisions of resolution no. 252/16/CONS. According to the latter, we remind you, operators must annually inform their customers about active offers, both for fixed and mobile telephony.

Well, the reminder that Iliad is sending, via e-mail, to its customers, with theannual information on the conditions of the offer signed with the operator. Thanks to this communication, the operator in question provides all the details regarding the offer currently signed by the customer, complete with a complete summary of the conditions.

Customers, therefore, have the opportunity to check the costs of their offer, with Iliad itself reminding them at the beginning of the message that this communication is mandatory. “Hi, did you know who the telephone operators are obliged to send users every year a summary communication on the conditions of the offer subscribed (Agcom resolution 252/16 / CONS)? And here we are sending you the details of your offer, although perhaps this reminder is superfluous considering that, as you have noticed, month after month the cost of your offer has never changed.“.

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But not only that, always through this communication, Iliad informs that starting from 12 July 2021, in order to take advantage of the data traffic even in the open sea 12 miles from the coast, you must activate the appropriate option in the personal area before leaving. The costs of maritime roaming remain unchanged, with prices specifically highlighted in the operator’s price list.

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