A few days ago, a netizen went to the chain Hong Kong-style dim sum store “Tim Ho Wan” to dine. When he opened the steamer, he found dead cockroaches. After repeated reports, the supervisor apologized and offered “free order” as compensation. The netizen reported the incident through the PO website During the heated discussion, Tim Ho Wan immediately stated that “there is no such thing”. Today (4th), it changed its words and admitted that it had outsourced the package. Tim Ho Wan’s operator “Heyi Life Group” also issued a statement stating that it has activated the internal and external markets of the store. The audit mechanism will re-examine the meal preparation process in the future, and strengthen the cleanliness of the kitchen environment and food safety and hygiene to ensure consumer food safety.
A netizen posted on the Facebook group “Breaking News Commune No. 2” that “adding ingredients does not increase the price, but cockroaches are added.” He said that when he dined at Tim Ho Wan in Tainan Xintiandi a few days ago, he actually found dead cockroaches in the steamer. After he reported it to the clerk, The other person took the meal away and put a new one on the table, which made him confused and asked, “Do you still have the appetite?” After it was reported again, the supervisor apologized and waived the order as compensation.
After the incident broke out, it triggered a debate between two factions of netizens. “Catering is unavoidable, mainly because of the follow-up handling methods. The store even waived the order and was whipped.” Being unreasonable and unforgiving is more disgusting than having cockroaches in the meal.” Some netizens thought it was two different things. “I support posting this so that everyone has the right to know.” “It’s strange. A lot of people think it’s okay to waive the order.” “When everyone goes to eat, they would rather pay than encounter cockroaches on the plate, okay?”
On the 3rd, Tim Ho Wan first responded that “there is no such thing”, but today (4th), it changed its statement and admitted that the package was shipped. Tim Ho Wan’s operator “Heyi Life Group” stated in a statement that after the customer reported the incident on site, it has immediately taken action. The restaurant’s internal and external on-site inspection mechanism has been launched, and all branches in Taiwan are required to re-evaluate various processes. Customers have also taken relevant compensation measures as soon as possible. In the future, they will be more cautious and re-examine the meal preparation process, and actively strengthen the kitchen The environment is clean and tidy, and food safety and hygiene will be strengthened in the future to ensure the safety and peace of mind of customers.
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2023-12-04 07:44:10
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