Users seek to avoid COVID-19 infections:
Providing safe care, reducing waiting times, avoiding queues outside and inside service centers have been the objectives set by Hidrandina by strengthening its digital service channels, which is why its face-to-face care has been significantly reduced.
So far this year, 1,992,696 calls have been made, of which 770,604 correspond to the telephone exchange, which represents 49% of the total calls, while face-to-face calls reach 12%.
This means that clients and users make their inquiries and requests in real time with total security and speed from the comfort of their home, avoiding possible contagion of Covid-19.
Another of the most used digital service channels is WhatsApp through the specialized Chat Bot installed to respond instantly, followed by email and the Facebook Messenger Chat Bot. In other words, in general, there has been a 60% increase in the use of virtual channels.
Likewise, the company has strengthened its digital channels for receiving complaints, has trained its staff, adapted new procedures and increased the number of collaborators to resolve doubts and queries about the service.
It should be noted that this information was provided by Hidrandina’s commercial manager, Ing. César Chuyes Gutierrez.
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