Huawei Unveils Industry's First AI+ Core Network Operations and Management Solution: ICNMaster

Xi’an, China, November 27, 2024 / Prnewswire / – With the advent of new radio access technologies (RAT), the structure of the central network has become more and more complex, which represents important challenges in network operation and maintenance matters. This highlights the urgent need for technological transformation. The rise of artificial intelligence (AI) has injected new impetus into different industrial sectors, and its application to accelerate digital transformation has become a dominant trend in the communications sector. In response, Huawei decided to develop ICNMaster, the industry’s first intelligent core network operation and management solution, which is based on a founding model of telecommunications. This cutting-edge solution provides networks with intelligence, streamlines O&M operations and improves efficiency. ICNMaster has been successfully deployed at many China Mobile locations across the country, including Zhejiang, Qinghai and Guangdong provinces.

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China Mobile Zhejiang, a key player in China Mobile’s AI+ core network operation and management project, has achieved significant successes through the integration of Huawei’s ICNMaster solution. This innovative solution is based on intelligent agents for processing complaints and alarms (CompSpirit et AssurSpirit), automating certain manual operations that previously required the intervention of an expert. As a result, the equivalent of more than 30 experienced digital employees joined the team, significantly improving operation and management efficiency, meeting the industry challenge of expanding networks without increasing the workforce and opening up new perspectives in terms of productivity.

During monitoring and troubleshooting, the alarm processing agent seamlessly connects to the ticket processing system, providing operations and management personnel with immediate access to accurate alarm information through ‘a chatbot type interface. This agent also provides intelligent recommendations and diagnostics, which has helped reduce the average core network alarm ticket processing time from 90 minutes to just 12 minutes, a staggering 87% improvement in efficiency.

For complaints processing, the Automated Complaints Agent automates complaint classification and diagnosis, signal analysis, and ticket filling. Signals can be analyzed through the chatbot in a much simpler and faster procedure of just 5 minutes. As a result, the average end-to-end processing time for complaints tickets decreased from 14.6 hours to 5.2 hours, a significant improvement in efficiency of over 64%.

The telecommunications sector is complex and highly specialized, which imposes strict requirements for AI applications. Huawei’s ICNMaster transforms the operation and maintenance process by introducing a telecommunications foundation model built on extensive field expertise, industry knowledge and robust tool integration capabilities. This solution represents a paradigm shift away from traditional manual operations with disparate tools in favor of intelligent agents that provide automated orchestration and flexible scheduling of models and tool libraries. It effectively addresses the challenges of cross-department and expert collaboration, leverages intelligent capabilities, simplifies processes, and improves operational and management efficiency and experience. In the future, Huawei will collaborate with more operators to drive continuous innovation, accelerate the development of intelligent applications, and improve overall operation, management and production capabilities. All these efforts aim to enable operators to achieve a high level of autonomy in the operation and management of the core network, which will enable them to achieve unprecedented levels of efficiency and excellence.

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