Your Ameli account is enriched with a new teleservice! Health Insurance now offers a new online service “Additional file” which allows you to send any missing documents requested by your fund directly via the Internet. Thanks to him, your file will be processed “quickly and securely”.
How it works ?
If supporting documentation is missing to process your file, you will be alerted by e-mail and asked to connect to your Ameli account to transmit the requested document(s). It is advisable to use a computer rather than your smartphone.
Once connected to your account, a message will appear directly and allow access to the teleservice by clicking on “Complete your file”. You can also find it in the “Notifications” section of your account home page, in the form “My procedures. You have a file to complete. Find out more… ».
You will then just have to click on “Submit” to download the requested supporting document(s). “The type and size of the accepted file are then specified. Each document must be readable: clean, well framed and well lit. It is not possible to select several at the same time,” specifies Health Insurance.
After downloading all the documents, you will only have to check the box “I certify the accuracy of the elements…” and click on the “Send” button, which has become active.
Difficulty submitting documents?
Do not hesitate to visit a France services counter to be supported in your efforts.
What services are already offered on your Ameli account?
As a reminder, your Ameli account allows you to carry out numerous procedures:
- consult your repayments in real time, find and save your monthly statements over the last 27 months;
- download your rights or daily allowance certificates;
- download your tax statement with the benefits received during the previous year that you must declare to the tax services or other organizations;
- consult the progress of your work accident file or the history of work stoppages;
- know the estimated date of processing a procedure (change of situation, work stoppage, reimbursement of health costs, paper care sheet, etc.) in your CPAM;
- consult information on your long-term condition (ALD);
- order your Vitale card;
- report the loss or theft of your Vitale card;
- change your banking and postal details; request or renew your Solidarity Health Supplement online (section “Carry out a procedure”, then “Apply for Solidarity Health Supplement”);
- apply for your European Health Insurance Card (EHIC);
- declare the birth of a newborn;
- register your child on the other parent’s Vitale card;
- settle your claims regarding deductibles and flat-rate contributions online (on the ameli web account only);
- contact an advisor by e-mail from your inbox in the event that the ameliBot virtual assistant has not provided a satisfactory response;
- make an appointment by telephone or at a reception point.
What should I do if the email address associated with the account is no longer valid?
You must call 36 46 (free service + cost of the call) to be helped by a Health Insurance telephone advisor.
2024-03-11 01:24:13
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