Suara.com – Sales online shopping insurance Gadget Protection of Tokopedia continue to improve. In the last two years, the number of smartphone purchases by adding Gadget Protection has increased by 70 times. Therefore it is important to know how to submit a claim for gadget protection insurance on Tokopedia.
Tokopedia Fintech Senior Lead, Marissa Dewi said, Gadget Protection is intended so that people no longer worry about buying cellphones on Tokopedia. With a price of Rp. 46,000, cellphone buyers will get a variety of protections.
“Gadget protection includes protection from the risk of damage and loss, such as physical damage, accidental liquid exposure and loss due to incidents, such as robbery and / or mugging, mugging or theft,” said Marissa in a virtual conference, Tuesday (24 / 12/2020),
To enjoy the protection features of Gadget Protection, the following steps must be taken by buyers:
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- Enter the claim page by typing ‘Insurance claim‘in the search field or enter through the financial category.
- Select Shopping and Bill, then select the item you want to claim.
- Fill in the IMEI and select the benefits you want to claim, a maximum of three working days from the incident. Also prepare the required documents in soft copy, such as KTP, proof of damage or loss from the police, invoices, and corrective letters.
- If needed, the user will be asked to send the damaged goods to the insurance company.
- Check the status of the submission periodically on the Claims page. Tokopedia Partners will process claims for a maximum of five working days.
If the claim is approved, the returned funds will go to the Tokopedia balance and can be disbursed to the user’s bank account. Gadget protection is valid for 12 months from the time the item is received.
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