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If you are unable to go on a skiing holiday due to an accident, you must make arrangements for reimbursement of your ski pass.
Because of the dynamic prices, a couple from the canton of Zurich bought their ski passes for their ski holidays in Zermatt online early on. Unfortunately, the woman has now broken her leg and her skiing vacation is cancelled. What worked perfectly at the hotel, namely free cancellation, is not possible when it comes to refunding ski passes. The couple will not receive any money back.
Reason: You would have had to take out appropriate insurance, which is offered during the booking process. The snow sports enthusiast is annoyed with the SRF consumer magazine “Espresso”. He apparently overlooked this insurance when booking. “We are disappointed with the Zermatt mountain railways.”
Refunds are often excluded – even in Zermatt
Zermatt Bergbahnen AG refers to the general terms and conditions, which generally exclude refunds for purchased tickets. It is recommended that all customers take out appropriate additional insurance. In this specific case, turn a blind eye? Impossible. “In the spirit of equal treatment of all guests and out of consideration for the guests who pay for this insurance, we will not refund the tickets.”
Different ski area, different practice
A look at the canton of Graubünden shows that there is another way. Upon request, the Flims-Laax-Falera ski area said that in this specific case the wife would have received the money for the ski pass back with a medical certificate. But not her spouse, because theoretically he could go on the slopes alone. Here too, the couple would have had to write off part of the money.
The mountain railways’ media office clarified the terms and conditions to “Espresso”: “We make an exception for parents with small children: If the child breaks a leg, an additional refund is granted for one parent each, as the child cannot go to the doctor alone Can drive home or stay in the hotel and needs to be looked after, which means a parent cannot use their ticket.”
Travel insurance may help
Similar to Zermatt Bergbahnen AG, the situation is also handled in the Jungfrau ski region in the Bernese Oberland. Here too, snow sports enthusiasts are recommended to book appropriate insurance.
It is therefore advisable to find out about any return conditions before booking ski passes in advance in the event that you can no longer ski due to illness or after an accident. If you have taken out travel insurance, you should definitely inquire there too. This insurance may cover the costs of the unused ski pass in the event of an accident or illness.
2024-01-05 07:16:58
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