The Facebook app had its Messenger built in. However, Facebook pulled it out and created a separate app for it: Facebook Messenger. In addition to the usual messaging, it includes features like audio and video calls, groups, stickers, GIFs, stories, and more.
Sometimes when you send a message to your friend through Facebook Messenger, it doesn’t get sent. You often notice the network timeout error at the top of the yellow banner. What does one do when all other apps are working normally except Messenger?
Don’t worry. Here we will tell you how to fix this issue on your Android device. Let’s start.
Restart the device
The first thing you should try is to restart your phone. Sometimes Facebook Messenger gets stuck with this error due to poor network connectivity. A reboot should fix it.
Clear cache and data
Clearing the cache of the Messenger app will not log you out of the app or delete your messages. However, if you clear the data, you will be signed out of Messenger and all downloaded photos present in the Messenger folder on your device will be deleted. Therefore, it is better that you make a backup before you delete the data of this application.
Clear data will not delete your messages since you synced them with your Facebook account or phone number. So when you log back in, you will get your messages back. But you will have to download the photos again.
To clear the cache and data of Facebook Messenger, follow these steps:
Paso 1: Open the device settings and go to Applications/Application manager.
Paso 2: In All apps, tap Messenger.
Paso 3: Tap Storage followed by Clear cache. Reboot your device.
Paso 4: If the issue is not resolved, tap Clear data/storage.
enable airplane mode
Airplane mode disables all types of connectivity services on a device, including mobile data and Wi-Fi. Enabling it for a while and then disabling it might help you fix the problem.
To enable airplane mode, go to Settings followed by Network and Internet. Then enable Airplane mode. Alternatively, enable it from the quick settings in the notification panel.
disable battery saver
Most of the time, it is your device’s battery saver or optimizer that is causing this problem. You need to turn off battery saving mode for the Messenger app to work again.
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You can do it individually for Messenger or disable the entire feature. Check both options and see which one fixes it for you.
To disable battery saver, follow the steps:
Paso 1: Open device settings and go to Battery.
Paso 2: Turn off Battery Saver here.
To disable optimization, follow these steps:
Paso 1: Go to Battery in device Settings.
Paso 2: Tap on the Battery optimization option or tap on the three-dot icon at the top right corner and select Battery usage.
Paso 3: Tap Messenger. Check if the app can use the battery in the background. For that, background restriction must be enabled. Then tap Battery optimization.
Paso 4: Here, disable optimization for Messenger if it is enabled.
Switch to a different connection
If you have mobile data, switch to Wi-Fi and vice versa. Sometimes the problem can be caused by poor internet connectivity, so switching to a different medium will help.
Reset app preferences
Resetting app preferences will also not delete any data from your device. Reset app permissions, notifications, background data restrictions, enable disabled apps, and more.
To reset app preferences, follow these steps:
Paso 1: Open the device settings and go to Applications/Application manager.
Paso 2: Under All Apps or Installed Apps, tap on the three-dot icon in the top right corner. Select Reset App Preferences from the menu. A popup window will appear. Tap Reset apps.
Disable ad blocker
Do you have any ad blocker running on your device? Turn it off and restart your device. Then open Messenger. It will work normally.
Enable background data
If you’re low on mobile data, you can reduce your usage by turning it off in the background for some apps. However, sometimes this could make it difficult for the application to work properly.
To check and enable background data for Messenger, follow these steps:
Paso 1: Open the device settings and go to Applications/Application manager.
Paso 2: In All apps, tap Messenger.
Paso 3: Tap Data usage and enable Background data. On some phones, you will have the setting called Restrict background data. It should be off.
Switch to the Lite version
If the problem persists, switch to the Lite version of Facebook Messenger. It is a small app that consumes less data compared to the main app. Unlike the regular version that requires faster mobile data connectivity for most of its features, the lite version will also work on slower connections.
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Troubleshoot connectivity issues
Finding the perfect solution for Facebook Messenger app connectivity issues can take a while. And we hope that our solutions have helped. As it stands, Messenger is loaded with various features. You can use it without a Facebook account, chat with people who are not on your friends list, view your SMS conversations, play games, and much more. You can also have super secret and encrypted chats using the secret chat feature. Who is willing to miss out on all that?
Let us know your favorite Facebook Messenger feature in the comments below.
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